Sr Solution Architect - Partner Design Studio



IT, Design
Washington, DC, USA
Posted on Tuesday, June 25, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The ServiceNow Partner Design Studio is actively seeking a Solution Architect to join their team. As a Solution Architect, you’ll play a crucial role in co-creating innovative solutions with ServiceNow partners. Here are the key aspects of the role:

  1. Technical Leadership: You’ll provide technical expertise and guidance, acting as a trusted advisor to partners. Your insights from successful ServiceNow projects will help partners make informed decisions that drive business outcomes.
  2. Complex Solutions: The Design Studio Architect leads stakeholders through creating partner-branded offerings using the ServiceNow platform. You’ll ensure partners can realize the value they need by leveraging best practices and industry standards.
  3. Strategic Conversations: The ideal candidate will engage in strategic discussions based on industry trends, market positioning, and horizontal opportunities. This helps partners deploy ServiceNow effectively as a solution.

What you’ll get to do as a Solution Architect within the ServiceNow Partner Design Studio:

  1. Engage with Strategic Partners: You’ll work closely with market-making strategic partners, serving as their technical and design guide. Understanding their business imperatives and specializations will be key.
  2. Technology Conversations: Lead discussions with partners about ServiceNow platform and technology capabilities. Be an evangelist for these offerings.
  3. Collaborate on Business Plans: Work with partners to create business plans, define goals, strategies, and measurable objectives.
  4. Facilitate Design Workshops: Help partners uncover market needs and document user personas. Collaborate with cross-functional teams to bring offerings to market.
  5. Understand Partner Capabilities: Develop a clear understanding of partners’ solution offerings, markets addressed, and co-creating goals.
  6. Solution Scoping: Assist in defining offerings and project scoping. Identify necessary capabilities for successful delivery.
  7. Promote Solution Offerings: Cultivate relationships and communicate with ServiceNow field to promote partner solutions.


Qualifications for success in the Solution Architect role within the ServiceNow Partner Design Studio:

  1. Experience: You should have 8+ years of technical sales, pre-sales, or similar experience.
  2. Technology Partner Experience: Material experience working with technology partners, either at a partner or OEM level, is essential.
  3. Cloud-Based Platforms: An excellent understanding of architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation, is crucial.
  4. Industry Knowledge: Familiarity with industries such as Financial Services, Banking, Healthcare, or Manufacturing is a plus.
  5. Curiosity and Innovation: You should be intrinsically curious and passionate about researching current and emerging technologies to develop innovative solutions.
  6. Effective Communication: Talented at explaining complex topics clearly and concisely, you’ll be effective at providing practical guidance and presenting at the highest level.
  7. Engagement at the CxO Level: Experience working in large corporate enterprises and government environments, engaging with CxO-level executives, is valuable.

Standout Experience that will enhance your qualifications for the Solution Architect role:

  1. Business Development: Demonstrated experience in business development will set you apart. Understanding market dynamics and growth strategies is valuable.
  2. Competitive Platform Solutions: If you’ve developed solutions on competitive platforms, it showcases your versatility and ability to adapt to different ecosystems.
  3. ServiceNow Platform Development: Direct experience with ServiceNow platform development is a significant advantage. It demonstrates your hands-on expertise.
  4. ServiceNow Certifications: Holding ServiceNow certifications validates your knowledge and proficiency. Consider pursuing relevant certifications.
  5. Design Thinking: Certifications or demonstrable training in Design Thinking highlight your ability to approach problems creatively and empathetically.
  6. Effective Communication: Lastly, your skill in presenting architecture concepts and designs to technology leaders and partners is crucial.

Overall, this role combines technical acumen, industry knowledge, and a passion for driving innovation.


For positions in the District of Columbia, we offer a base pay of $165,825 - $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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