Sr Solution Consultant-Partners



Toronto, ON, Canada
Posted on Tuesday, June 25, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking a Senior Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes. Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to evolve a “ServiceNow First” approach, to sell effectively to their customers, and to extend the ServiceNow value proposition.

What you need to be successful in this role:

  • 5+ years of Pre-Sales Solution Consulting experience

  • Undergraduate degree in Commerce, Computer Science, Engineering etc.

  • Working knowledge of modern web technologies and cloud computing

  • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.

  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions

  • Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals

  • Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players

  • Sharp business judgment, ability to see "big picture" and to prioritize

  • Executive presence, strong verbal and written communication

  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment

  • Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance

  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)


To be successful in this role you have:

  • Experience that will help you stand out:

  • Experience with the ServiceNow product suite or competitive product suites highly desirable

  • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)

  • ServiceNow platform development experience

  • Experience developing on competitive platforms

  • What you get to do in this role:

  • Evangelize ServiceNow to partners through Sales Plays enablement and product demos

  • Proactively manage relationships with executive and key partner stakeholders to build ServiceNow Mindshare

  • Assist Partner Experience team on the execution of roadshows, shark camps, and partner events

  • Provide subject matter expertise (SME) during planning, solutioning and EBC briefings. Explain core concepts of the ServiceNow platform and its value proposition

  • Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the ServiceNow platform and spearhead intake into the ServiceNow Built-On/Built-With program

  • Mentor, guide, and model effective teamwork with ServiceNow and partner solution consultants to develop and apply new knowledge and skills. Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members

  • Takes responsibility as primary technical touchpoint with peers when partners are engaged within an account or pursuit

  • Provide feedback, guidance, and advice on the 'Art of Story Telling' to partner solution consultants

  • Create long term enduring relationships with partners and the senior leadership within those partners to understand their go to market strategy and attach ServiceNow into their client pursuits

  • Demonstrates domain and technical expertise across multiple industry verticals knowing when to pull in the proper teams within ServiceNow to assist as needed

  • For partners with true industry focus and credentials, provides a point of view (or brings in expertise) on where the entire ServiceNow platform is relevant for that industry, not just about industry SKUs

  • Travel for Partner, Customer, and Organizational activities

  • What we would love to see from you before or during an interview:

  • Presentation and demonstration of our ServiceNow Story

  • An inspiring portfolio of applications built on platforms such as ServiceNow

  • Demonstration of any accessible projects you have built

  • This role requires approximately 25% travel.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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