Program Manager, Offer Lifecycle Readiness



Chicago, IL, USA
Posted on Saturday, June 22, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions and we are transforming our Enterprise NPI operating model to support our speed of innovation.

The Program Manager, Offer Lifecycle Readiness will lead cross-functional, strategic product launches ensuring value chain readiness and accelerating time to value. You will also drive continuous optimization of our NPI processes. The ideal candidate has a proven track record of launching commercial offers successfully, turning strategy into execution, transforming to drive operational scale to support speed of product innovation, and delivering business outcomes on time and with high quality. The successful candidate is a results-driven leader who brings a strategic approach and thought leadership to achieve desired business outcomes. In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.

What you get to do:

  • Define and execute program plans with cross-functional GTM teams to ensure lead-to-cash and goal-to-commission operational readiness for launch.
  • Influence and work cross-functionally to align and execute functional project plans, identifying, and actively managing risks and issues to resolution to ensure successful launch and lifecycle management of commercial offerings.
  • Turn monetization strategy and recommendations into execution
  • Own comprehensive planning ensuring deliverables are completed on time, on budget, and with quality, including post launch readiness
  • Define & manage KPI’s across product lifecycle
  • Accountable for identifying and driving action plans cross-functionally to improve KPI’s
  • Mobilize and orchestrate a variety of transformation initiatives, including digitization and automation projects
  • Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
  • Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
  • Deliver progress updates to stakeholders and leadership


In order to be successful in this role, we need someone who has:

  • Proven experience in product release management and launching SaaS offers (7-10 years) – must have
  • Strong program management skills & strong facilitation skills (7-10 years) – must have
  • Strong lead-to-cash experience (5-7 years) – must have
  • Leading diverse, high performing distributed and matrixed teams
  • Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
  • Ability to prioritize initiatives in a fast-paced environment to drive meaningful results
  • Ability to challenge the status quo and develop mindshare to drive towards a common goal
  • Excellent verbal & written communication skills with the ability to work at all levels of the organization
  • Combination of strong intellect, exceptional active listening skills, and creative problem solving skills

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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