Staff Inbound Product Manager - Strategic Innovation & Growth - Risk & ESG



Product, Sales & Business Development
Santa Clara, CA, USA
Posted on Saturday, June 22, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team description: The innovation & growth product management team within the Risk business unit is a newly created product function with the carter to accelerate top-line growth and radically improve the value delivered and competitiveness of the portfolio products in the BU. This team is responsible for identifying strategic new market opportunities leveraging technology such as GenAI, designing, and prototyping new product solutions closely with customers, partners, and internal business unit stakeholders, bringing the product to the market and driving adoption.

Role Description: We are seeking a talented Inbound Product Manager to join the innovation and growth product management team. As a Staff Product Manager, you will play a critical role in advancing our innovation, accelerating the adoption of our existing products, and developing new products that will unlock growth, leveraging your deep understanding of the technological landscape and GRC programs. This is an exciting opportunity to lead product innovation, drive strategic initiatives, and make a significant impact on our journey to becoming the defining enterprise software company of the 21st century.

What you get to do in this role:

  • Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
  • Design in-product features that help raise awareness, enhance user experience, and increase adoption
  • Leverage your deep understanding of the latest trends and technological advancements, such as Generative AI, to build and deliver industry-leading value and outcomes for GRC programs.
  • Actively engage with customers to understand their needs, build strong relationships, and deliver customer-centric solutions, particularly for Risk business leaders and practitioners.
  • Integrate usability studies, research and market analysis into product requirements to enhance developer satisfaction.
  • Design in-product features that help raise awareness, enhance user experience, and increase adoption.
  • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
  • Work with multiple teams to guide projects through development and bring high-quality products to life
  • Communicate complex problems into easily understood requirements and provide solutions
  • Develop multi-mode communications that convey a clear understanding of the needs of different audiences.


To be successful in this role you have:

  • 8+ years of software product management experience
  • Experience defining and capturing product requirements and transforming them into a product roadmap
  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
  • Drive solution development through big-picture solution development
  • Knowledge of GRC processes, users and evolution of the market and user needs.
  • Experience in developing and/or delivering GRC products & solutions across technology, non-technology, compliance management and ESG management.
  • 3+ years post-MBA work experience at a top management consulting firm (McKinsey & Company, Boston Consulting Group (BCG)) with specialization/focus in GRC strongly preferred


For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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