Anaplan Data Quality Analyst



IT, Data Science, Quality Assurance
Heredia Province, Heredia, Costa Rica
Posted on Friday, June 21, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Triage and resolve Anaplan data quality requests using ITSM
  • Develop and implement data quality rules to ensure data accuracy, completeness, and consistency
  • Monitor and analyze data quality metrics to identify and resolve issues
  • Collaborate with cross-functional teams to understand data requirements and ensure accurate data capture and maintenance
  • Develop and maintain documentation on data quality processes and procedures, including terminology, definitions, and data categorization
  • Communicate data quality issues and resolutions to relevant stakeholders
  • Provide recommendations and system enhancements to address source data issues
  • Develop and maintain data quality dashboards and reports
  • Perform ad hoc data quality analyses as needed
  • Build and support Anaplan Sales Performance Management (SPM) models
  • Implement and maintain WalkMe and AI Chatbot for Anaplan models


To be successful in this role you have:

  • Bachelor's degree in Computer Science, MIS, Business Administration, Analytics, or Informatics
  • 1+ years of experience in data quality analysis or a related field
  • Working knowledge of ITSM, Anaplan, RightData, and WalkMe is a plus
  • Strong understanding of data quality principles and methodologies
  • Strong attention to detail and ability to work independently
  • Knowledge of data governance and compliance frameworks is a plus
  • Flexibility to work extra hours during quarter-end
  • Excellent written and verbal communication skills in English, both technical and non-technical


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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