Director, Global Sales Development



Sales & Business Development
Waltham, MA, USA
Posted on Sunday, June 9, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Director of Global Sales Development will be responsible for leading the growth of our enterprise sales development organization for the Americas (AMS). The role will focus on guiding the region’s revenue and talent pipelines.

What you get to do in this role – key responsibilities:

  • Inspire the sales development organization to create a repeatable, predictable, high-quality pipeline from select accounts.
  • Establish relationships and interlock with partners in Sales, Marketing, and Operations; represent the sales development organization across the business.
  • Manage team leaders (1st line managers); ensuring all teams exceed quarterly quotas and targets.
  • Strengthen the sales development charter, service level agreements, and measurements.
  • Mentor your team members according to the demands of the business and their individual professional goals.
  • Ensure understanding of resource use within the assigned area or region.


To be successful in this role, you have:

  • 5+ years of experience as a successful individual contributor in sales or marketing or business owner
  • 3+ years’ experience leading a team in enterprise software sales or equivalent.
  • Experience leading successful sales development organizations in the B2B and SaaS markets.
  • Experience overachieving sales goals.
  • A high degree of expertise in sales development tools, including Data sources, CRM, marketing automation, and email/phone engagement.
  • Proficiency in sales development and selling methodologies: a variety of outbound prospecting practices and lead qualification.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.