Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

In this high impact role, you will have the opportunity to showcase your strategic thinking and thought leadership, customer engagement & story telling skills, while also driving day to day execution and innovation excellence.

This opportunity is part of our Digital Customer Experience Group within Digital Technology. You will be responsible to drive Product strategy, roadmap, and delivery across a suite of high impact Gen AI related products. As part of Digital Technology – you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

What you get to do in this role:

• Execute on our vision that every user has an Gen AI-powered assistant to help do their work.
• Product strategy and vision – develop and articulate a clear product strategy for our AI products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs
• Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.
• Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.
• Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products. Conduct regular market analysis and gather intelligence to inform product strategy and positioning.
• Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products. Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.
• Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes
• Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders
• Anticipate and aggressively remove obstacles that slow down or prevent product teams from delivering on outcomes

Qualifications

To be successful in this role you have:

• 12+ years Product Manager experience required.
• 3+ years AI product experience.
• Chat Bot experience is highly desirable.
• Knowledge of and exposure to the latest in Generative AI landscape
• Excellent strategic thinking and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proven track record of successfully bringing products to market and driving product growth.
• Ability to work in a fast paced, dynamic, and fun team environment
• Team player attitude and willingness to work across the organization and company
• Strategic thinking and ability to influence stakeholders
• Prior experience with ServiceNow products and/or processes- nice to have
• Proven results from establishing and optimizing software engineering processes for different organizations/environments
• Experience in a start-up environment- nice to have

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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