Presales Solution Consultant, IT Asset Management



IT, Sales & Business Development
Opfikon, Switzerland
Posted on Wednesday, June 5, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Technology Workflow Solution Sales, showcasing the value of the ServiceNow ITAM (IT Asset Management) solution.

Technology Workflows:

You will guide revenue for the Technology Workflows portfolio in partnership with Sales, Product Management, Customer Success and the regional Executive team for General Business and large Enterprise customers in the EMEA Central (mainly Switzerland, Austria & CEE) region.

What you'll get to do in this role:

  • Drive innovative value-add business solutions and digital transformation projects across ServiceNow's largest customers in EMEA Central
  • Consult with customers to understand their business needs and pain points, and evangelise the business value of solution development on the Now Platform
  • Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform.
  • Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for client
  • Be the platform subject matter expert and presenting at executive briefings, workshops and marketing events
  • Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform in an innovative way
  • Work closely with a wide range of internal account teams (including Sales, Specialist teams, Product Management, Product Success, Expert Services and Customer Success) on upcoming delivery roadmap and provide feedback from customer interaction
  • Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains
  • Working in collaboration with several major partners in the EMEA region


To be successful in this role you have:

  • Proven experience as a Pre-Sales Solution Consultant/Architect, ideally in an Enterprise Software or similar consulting organisation
  • Experience designing and presenting cloud-based platform solutions, within the ITAM (IT Asset Management)
  • Experience with additional Technology Workflow solutions as SPM (Strategic Portfolio Management), PPM (Project & Portfolio Management), SecOps and GRC (Governance, Risk & Compliance) is advantageous
  • Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
  • Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
  • Experience in third party integrations using web services, JDBC, file-based parsers, and basic comprehension of SQL and database concepts
  • Ability to quickly understand new technology through instruction and self-training
  • Strong enablement skills, including coaching and mentoring for technical roles
  • Executive level presence and experience presenting to executive-level audiences
  • Fluency in both English and German

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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