Training Account Executive



Sales & Business Development
Sydney, NSW, Australia
Posted on Wednesday, June 5, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

You will be part of the global Training and Certification Organization which is quickly expanding to include multiple services. Our mission is to build the skills of ServiceNow professionals and help ensure that customers have the support they need to improve adoption and get the results they want from a ServiceNow solution.

What you get to do in this role:

The Training Account Executive is a regional role that develops new training opportunities with influential contacts. Success will be measured by achievement of sales quotas for allocated accounts or territory on a quarterly and annual basis which will be enabled by:

  • Identifying and pursuing opportunities for ServiceNow Training and Certification to address organizational plans and pain points
  • Building comprehensive enterprise-level proposals with a prescriptive training approach
  • Taking initiative to recognize obstacles and create solutions for leveraging relationships in projects, sales teams, departments, and divisions to identify new opportunities and ensure training is attached to all new product sales
  • Providing and accurate information to management for forecasting, quarterly business reviews etc.
  • Attending sales quarterly business reviews (QBRs), Knowledge conference, ServiceNow User Groups, and Forums to increase sales and relationships within territory
  • Providing guidance to other Training Account Executives
  • Ensuring compliance with operational standards and customer relationship management
  • Travel up to 25% of time
  • Meeting or exceeding Monthly, Quarterly and Annual sales goals


To be successful in this role you have:

  • 8+ years of experience as a Sales Training Specialist or similar role
  • Experience within an inside sales organization in the enterprise space
  • Experience selling enterprise training solutions
  • Experience with the sales process and the ability to navigate and progress through long, complex sales cycles
  • Experience in territory ownership and desire to grow and expand markets for the APAC region
  • Experience with sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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