Global Senior Director, Partner Solution Consulting



Administration, Sales & Business Development
New York, NY, USA
Posted on Friday, May 31, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking an experienced leader who is comfortable with a highly visible role, to manage a team of pre-sales Partner Technology Strategists supporting ServiceNow’s most Strategic Global partners. This leader is responsible for a highly skilled and seasoned team of driven pre-sales Partner Technology Strategists, whose role is to advance technology and business relationships with ServiceNow’s Strategic Global Partners. The leader will motivate the team to:

  • Deeply understand the partner business and their domain expertise to align a partner’s capabilities to our complementary markets
  • Create new business and offerings with those partners that generate valuable outcomes for our shared customers
  • Generate new paths to revenue for both ServiceNow and our partners

What you get to do in this role:

  • Partner with Global Partnerships and Channel leaders, to co-develop and co-execute strategic partner business plans
  • Build a global partner technology strategist team to serve our partners in AMS, EMEA, and APAC
  • Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnerships with Strategic Global Partners
  • Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
  • Understand the needs of the Global Partnership and Channel’s organization, and develop plans to execute against current and future objectives and demands
  • Develop team members according to the demands of the business and according to their individual professional goals
  • Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
  • Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
  • Assign resources as required to marketing and other efforts to support demand generation
  • Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
  • Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
  • Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.
  • Strong leadership presence & track record of consistent quota attainment & over achievement
  • Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’
  • Build strong relationships with executive leaders within our global partners
  • Drive a customer success focus and a win as a team culture


To be successful in this role you have:

  • Has 15+ years’ experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
  • Has 10+ years’ experience in second line leadership building and leading front-line leadership teams
  • Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers is desired
  • Has a strong drive for results and ability to collaborate and influence in a “Win as a team” environment
  • Strong people management skills with a passion for coaching and developing others to their highest potential
  • Proven leadership skills inspiring people and building a business from start up to scale
  • Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools
  • Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels within an organization.
  • Experience working collaboratively with product management, product marketing and product development.
  • The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
  • A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition
  • A self-starter who will take the initiative to develop programs for enablement and growth
  • A high degree of passion, energy, drive and willingness to travel 50% of the time
  • International experience a plus

For positions in New York City, we offer a base pay of $221,850 - $366,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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