Senior Manager, Succession Development



Dublin, Ireland
Posted on Thursday, May 30, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for an experienced Senior Manager, Succession Development to lead our talent mobility and succession planning efforts. This strategic role is essential for developing strong leadership pipeline and proactive development of high-potential leaders, ensuring that our talent pipeline is aligned with our ambitious growth plans.

Key Responsibilities:

  • Develop and implement a strategic approach to internal talent mobility that encourages the progression of high-potential employees into critical roles.
  • Collaborate with HR and departmental leaders to identify key talent and create personalized career paths that align with individual and organizational goals.
  • Manage and refine the company’s succession planning processes, focusing on the seamless transition of internal talent into leadership and high-impact positions.
  • Utilize data-driven insights to monitor talent movement trends and effectiveness of mobility strategies, adjusting approaches as necessary to meet changing business needs.
  • Foster a culture of internal growth and development, ensuring employees are aware of and prepared for advancement opportunities.
  • Create frameworks for regular talent reviews and assessments within departments to proactively manage and support career progression.
  • Report on the status and success of succession health for senior leadership and critical roles, providing actionable recommendations for continuous improvement.



  • Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred.
  • 8+ years of experience in HR or talent management, with a proven focus on talent mobility and succession planning within a large global organization.
  • Strong analytical skills and the ability to use data to inform and justify talent mobility strategies.
  • Exceptional communication and interpersonal skills, capable of motivating others and fostering strong collaborative relationships across the organization.
  • Experience in a business partnering capacity, whether in talent management or elsewhere.
  • Experience in managing HR initiatives in a fast-paced, dynamically changing environment.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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