Executive Communications Manager - Artificial Intelligence Go To Market (AI GTM)



Marketing & Communications, Software Engineering, Data Science
Addison, TX, USA
Posted on Thursday, May 30, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Job Description

About the role:

ServiceNow is looking for an Executive Communication Manager to join our Global Field Communications team. In this role, you will play a critical role in providing both internal and external communication support for our Artificial Intelligence Go To Market (AI GTM) leadership team’s efforts to raise the visibility of ServiceNow’s generative AI capabilities. As the Executive Communications lead for AI, you will collaborate closely with leadership to develop strategically important content and channels, encompassing internal communications, external blogs on ServiceNow’s corporate site, speaking opportunities, earned media, and social content.

Key responsibilities:

  • Partner with AI GTM leadership to create compelling content and channels, catering to both internal and external audiences.
  • Excel at creative writing, crafting engaging content in both long and short form, and translating complex technical topics into compelling narratives for internal and external audiences.
  • Collaborate with cross-functional partners in generative AI and other teams across ServiceNow, including Global Field, Product, Marketing, and others.
  • Support senior executives in high-profile external communication opportunities on the topic of AI and GenAI.
  • Thrive in a dynamic, fast-paced environment, demonstrating agility and adaptability in response to changing priorities.


  • Bachelor's degree in Communications, Journalism, Public Relations, or related field.
  • 5-8+ years of experience in enterprise technology communications.
  • Proven track record of supporting senior executives in high-profile external communication opportunities.
  • Exceptional writing skills, with the ability to distill complex technical topics into clear, compelling content.
  • Strong project management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
  • Experience in artificial intelligence preferred, with 1-3+ years of relevant experience.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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