Global Cloud Services Budget Lead



Accounting & Finance
Kirkland, WA, USA
Posted on Friday, May 24, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

In this high impact role, you will have the opportunity to highlight your strategic thinking and thought leadership, while also driving day to day execution and operational excellence across the Global Cloud Services organization.

As GCS Budget Lead, you will drive the operating rhythms for the GCS organization with a heavy focus on strategic headcount planning, and the continued evolution of the Business Operations operating model.

This role works closely with Talent Acquisition, Finance, Human Resources, GCS Leadership, and reports into the Chief of Staff for GCS.

What you get to do in this role:

  • Ensure and enable GCS leaders to make the best decision about headcount and expense allocation through accurate data that is synthesized with organizational context. Includes reconciling competing data sources where required. ​
  • Establish a drive headcount planning process and priorities for the global GCS organization.
  • Ability to synthesize and communicate status to multiple stakeholders including executives.
  • Drive accountability to business outcomes, closure of action items.
  • Identify opportunities to continually improve and streamline how we operate as an organization - establish standards and common frameworks, promote best practices, champion innovation.
  • Orchestrate Annual Operating Planning activities through submission​
  • Build a deep understanding of Finance - strategies, goals, challenges, job roles, employee levels, and capability gaps and provide solutions to address the need.
  • Be the trusted partner and source of truth for GCS leaders and finance team.
  • Strong understanding of cloud pricing models and infrastructure costs.


To be successful in this role you have:

  • 12+ years in technology operations role, corporate finance role, or equivalent experience
  • Masters level education or equivalent experience
  • Exceptional interpersonal skills, with specific experience in budget and finance planning for cross-functional and interdisciplinary teams
  • Strong critical thinking and analytical reporting skills – an ability to leverage key metrics and indicators to achieve desired outcomes
  • Ability to influence teams to look at the big picture and gain alignment with the organizational goals
  • Exceptional communication and collaboration skills
  • Data driven mindset with an inclination to solve complex business problems and recommend continuous improvement initiatives
  • Exceptional verbal and written communication skills
  • Strong team management and leadership capabilities
  • A track record of empathy for and connection with the roles in a tech organization
  • An understanding of ServiceNow technology and its many applications to Business Operations and Planning
  • A fundamental understanding of software engineering and development a plus
  • Ability to thrive in a highly dynamic and fast paced work environment


For positions in the Seattle metro/Kirkland areas, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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