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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Revenue Operations is hiring a Financial Systems Manager in the Account Receivable finance department. We are looking for a proven operational leader to join a dynamic team providing dedicated technical support to critical business functions. A successful candidate will be able to provide strategic guidance and mentorship to team members and stakeholders. Maintain a standard of operational and documentation excellence. Effectively collaborate with business partners to deliver industry leading financial solutions.

Responsibilities:

Systems Management

• Manage the configuration, customization, and maintenance of Revenue Operations needs.

  • System bug triage, business process support, technical advisory, business requirements gathering, SOX controls.

  • Provide expert level technical support, address user issues, troubleshoot problems and ensure timely resolution of system related incidents

• Identify areas of improvement to increase process efficiencies and data integrity. Providing solutions in accordance with industry best practices and company policy.

• Conduct key performance indicator (KPI) analysis and provide operational reporting to leadership

Operational Management

• Provide overall direction and set objectives for the accounts receivable AR and Collections system operations

• Review and approve system changes in accordance with industry and Salesforce standards

• Engage with cross-functional teams to provide technical advisory, business requirements gathering

• Support large company projects and other initiatives that impact Revenue Operations systems.

• Work closely with IT and other business units to execute new technology or functionality implementations.

Documentation and Training

• Create and maintain comprehensive documentation for supported systems and procedures

• Provide mentoring and guidance for team members. As well as participate in structured training for end users.

Qualifications

Technical and Analytical Skills

• In-depth understanding and hands on experience with Salesforce Service, Sales and Marketing Cloud administration.

• Proficient in SOQL/SQL query languages. Strong data analysis skills, including visualization tools and methodologies.

• Familiarity with Salesforce platform’s development and APEX language. Basic concepts of object oriented programming and cloud technologies.

• Attention to detail to identify opportunities for process and system improvements.

• Ability to evaluate end to end solutions for effectiveness, risk and operational integrity.

Communication and Collaboration

• Strong communication management skills. Ability to centralize and distribute relevant information based on operational needs

• Proven ability to translate business requirements into technical solutions

Education and Experience Required

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 4 years of technical support experience

• 3 years of operations management experience

• Salesforce Administration Certification

Preferred

• Additional higher education in information technology or business administration

• Salesforce Service, Sales or Marketing Cloud certifications

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 107,200 to CAD 147,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.