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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Analytics Customer Zero team acts as the internal lighthouse for Salesforce’s analytics products. As a Senior Analyst, you will bridge the gap between product strategy and actionable data insights. You will serve as a key member of the team that validates new features, optimizes internal workflows, and drives product adoption by acting as the "first customer" of Tableau’s newest features. You will play a critical role in translating complex business requirements into high-impact analytical solutions, ensuring the Customer Zero program delivers maximum value to our product development lifecycle.

Key Responsibilities

• Data-Driven Product Validation: Execute comprehensive testing and analysis of pre-release Tableau analytics features, providing rigorous feedback to product teams.

• Agentic Analytics Pioneer: Spearhead the development and deployment of boundary-pushing internal analytics tools, driving the transition from experimental concepts to high-impact, production-ready solutions for our global users.

• Analytical Strategy & Reporting: Design, build, and maintain sophisticated dashboards and reports that track the performance, usage, and ROI of the Customer Zero program.

• Stakeholder Collaboration: Partner closely with Product Managers, Data Scientists, and Engineering teams to align on product vision and define success metrics.

• Process Optimization: Identify and implement improvements to internal analytics workflows to increase operational efficiency and data accuracy.

• Strategic Insights: Translate technical data findings into clear, actionable recommendations for leadership to guide product roadmap decisions.

Minimum Qualifications

• 5+ years of experience in business analysis, data analytics, or sales strategy.

• Proficiency in Tableau (Desktop/Server) and SQL is mandatory.

• Strong experience collaborating with cross-functional stakeholders in a high-growth environment.

• Proven track record of managing complex projects and delivering data-backed insights.

• Ability to navigate ambiguous environments and self-start.

Preferred Qualifications

• Experience working with Customer Zero or internal "first customer" product testing programs.

• Strong project management skills, with the ability to manage multiple workstreams concurrently.

• Experience working with distributed teams and international stakeholders.

• Basic skill in semantic data modelling, specifically experience with the Semantic Data Model (SDM) or Tableau Semantics.

• Working knowledge of Agentforce, the platform for building autonomous Gen AI agents.

• Working knowledge of vibe coding, such as using Agentforce Vibes for app/code generation.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.