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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Description:

• As a MTS engineer you collaborate with cross-functional teams and will influence the design and drive our # value Trust across teams.

• You will need to guide the team and hands-on programming experience and need to know how to produce a good test plan/spec.

• You will help the organization develop customer centric quality applications.

• You will be responsible for proposing and developing the tools and testing frameworks requirements, to improve engineers productivity in environment setup, testing automation.

• You will build, enhance, monitor and maintain necessary test automation infrastructure to support this effort.

Responsibilities:

• Lead multiple functional areas with ease from business partner conversations, execution within the team and cross functional engagement within the IT organization.

• Ability to understand complex application landscapes end to end and guide the team towards resolving critical issues.

• Drive Incident and problem management for the respective area

• Understands all aspects of Enterprise Application configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases

• Manages tasks and projects in a fast-paced environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

• Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support

• Implement monitoring services to proactively identify issues

• Maintains updated system documentation and Salesforce policies/procedures

• Actively transfers knowledge throughout organization, participates in knowledge transition sessions to develop best practices and mentors junior staff and new hires

• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills:

• 5-7 years experience of development and support of enterprise applications aligned to a business unit or platform, handling all aspects including, case management and platform maintenance

• Bachelor's Degree in Computer Science or other related technical field or relevant work experience

• Experience developing on the Salesforce.com platform & API’s

• Strong working knowledge of APEX (classes, triggers, and web services), VisualForce, Salesforce APIs, SOQL, LWC, Force.com platform, Communities

• Experience working with Agentforce applications

• Experience working with Mulesoft and Data cloud applications

• Experience working with Slack and Integration

• Experience working with Agentforce applications

• Experience in Agile and ability to estimate, design, build, unit test and deployment of Salesforce solution

• Expert ability to write clear and concise technical documentations.

• Diagnose, track and manage quality issues to resolution.

• Effectively communicate status and risk to the team and manager.

• Strong analytical and problem solving skills.

• Excellent written and verbal communication skills with outstanding attention to detail.

• Experience in delivering engineering applications using agile/scrum methodology.

• Experience using Source Control Management systems (ex. Git, Bitbucket)

• Demonstrated ability to drive Incident and problem management related activities.

• Proven ability to manage overall business initiative or several components of large, complex projects with direct experience in Agile and Scrum.

• Strong team player with ability to lead a group of specialists and be a SPOC (Single point of contact) managing several competing priorities.

• Familiarity with SOX protocols, Change Management and Release Management principles and processes

• Hands-on experience with JSON, SOAP and REST API, Python

• Hands-on experience with JavaScript, CSS3, HTML, XML

• Strong hands-on experience in automation, scripting and strong application debugging skills

• Experience working in operations ,strong debugging and troubleshooting skills and exceptional prioritization skills.

• Experience with working on web services and feature enhancements

• Good knowledge of best practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices

• Experience with Jenkins/continuous integration/continuous delivery

• Good knowledge of ITIL Service concepts including Incident and Problem Management

• Excellent communication and teamwork skills

• Experience with database concepts and data modeling capabilities with excellent knowledge of Salesforce's Web Services and Salesforce SOQL, SOSL and security model

Desired Skills:

• Master's degree in relevant business or technical discipline

• Must be certified with Certified Platform Developer I, Salesforce Certified Platform Administrator and Salesforce Certified Advanced Administrator

• Certification in Force.com and Integration would be an added advantage.

• Experience with Javascript frameworks such as Jquery and/or ExtJS

• Participate in product and feature design with technical staff members, business systems analyst and product managers

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.