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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce has an immediate job opportunity for a Global Operations Center (GOC), Manager. The GOC is a 24/7 operation providing critical support to ensure global personnel and asset safety through advanced intelligence systems and technology databases that deliver prioritized, actionable security incidents. This management role is based in the Tokyo, Japan GO Center overseeing a Global Operation team who evaluates situational awareness, incident response, and operational resilience across all geographies while implementing our V2MOM approach to deliver trusted, scalable security operations guided by Salesforce's core values of Trust, Customer Success, Innovation, Equality, and Sustainability. The position manages real-time monitoring of worldwide events (access control, alarms, CCTV, social media, news), assesses potential impacts on personnel and assets, and ensures timely threat notifications to appropriate stakeholders.

Role Responsibilities:

• Manages a high performing team of contractors
• Manages information flow to and from incident, vendors and other response personnel
• Ensures security and safety of employees and customer locally and abroad by monitoring domestic and global events
• Oversees daily security operations, including monitoring security systems, alarms, and surveillance equipment
• Monitors and maintains status of global personnel and property, analyzes situations accordingly and takes effective action to help ensure safety and security
• Develops, implements, and maintains security protocols, procedures, and policies to safeguard assets through systematic process management
• Coordinates and collaborates with company leaders, department management, internal and external partners including law enforcement agencies.
• Investigates global incidents and creates accurate and timely incident reports, escalating to the appropriate persons as necessary
• Provides backup support to the Global Operations Center Operator in managing communications for emergency and non-emergency calls-for-service.
• Performs other duties and special projects as assigned to support the overall mission and objectives of the Global Operations Center and Global Safety and Security team.
• Monitors email inboxes, relevant Slack channels, work order service requests and all communications devices; prioritizes and processes incoming information according to procedure
• Assist with managing Japan-specific certification requirements (e.g., ISMAP) requiring evidence of BCP & Crisis Management programs
• Provide Crisis Management Leadership and be the country leader and contact for the Enterprise Business Resilience program
  

Requirements and Qualifications:

• Demonstrates: Willingness to be proactive in role to help ensure the GOC remains a World Class operation with white glove service
• Experience: Several years of experience in security operations, law enforcement, or protective services
• Leadership Skills: Proven ability to manage teams, supervise staff, and lead during high-pressure situations
• Technical Proficiency: Knowledge of modern security technologies, such as access control and surveillance systems, Salesforce products, and OSINT tools
• Strong interpersonal skills for effectively training team members, providing detailed reports to management, and coordinating seamlessly with various stakeholders
• Technical Operations: Proficiency in operating radio, telephone equipment, console monitors, and various communication systems essential for 24/7 operations center functionality
• Critical Thinking and Decision Making: Advanced ability to assess, evaluate, and analyze complex situations while identifying critical issues quickly and accurately under pressure
• Exceptional attention to detail
• Ability to multi-task effectively
• Language Requirements: Must have a mastery of both English and Japanese in a professional environment. Read/ writing and speaking.
  

Living Our Values

• As a Manager at Salesforce, you'll champion our core values in everything you do:
• Trust: Build unwavering confidence through transparency, security excellence, and ethical leadership
• Customer Success: Ensure our security operations directly enable customer resilience and business growth
• Innovation: Drive cutting-edge security technologies and methodologies that keep Salesforce at the forefront
• Equality: Foster an inclusive, diverse global team where everyone can thrive and contribute their best work
  

Education and Certifications:

• Bachelor's Degree preferred or equivalent professional experience
• Valid Identification
• Minimum 18 years of age
• Minimum of four (4) year of professional security experience in a corporate environment
• Industry certifications (First-Aid, CPR) valued
• Demonstrated knowledge of Salesforce's AI initiatives, including Agentforce and Einstein AI capabilities, with the ability to leverage these technologies to enhance security operations and drive intelligent automation

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.