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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a transformation-driven, customer-facing Assets and Operating Model Lead, ideally a former Solution Engineer with deep field experience, to redesign and scale the next generation of ways of working within the Chief Customer Officer (CCO) organization.

As part of the CCO Transformation Office (What if), this role sits at the crossroads of internal transformation and real customer interactions. You will identify new practices, run experiments both internally and with selected customers, industrialize what works, and embed agentic workflows across all CCO teams.

Beyond internal efficiency, this role ensures that our assets, demos, and operating models resonate with real customer needs, reflect field reality, and elevate the quality of every customer interaction.

You will own and pilot the CCO assets strategy in France, including anticipation and preparation of what is showcased during key customer-facing moments (e.g., World Tour, executive briefings, QUBE sessions).
You act as a bridge between customer conversations, field insights, and scalable operating models.

This is a pivotal team-lead role in making the CCO AI-native, more efficient, more standardized — and more impactful for customers.

What We Offer

• A key role in the company’s Agentic transformation agenda, at the center of the customer zero strategy

• Early access to new tools and participation to pilots

• A collaborative, fast-paced environment with autonomy and high visibility both in France and with HQ

• An innovative working space at the QUBE, collocated with the rest of the CCO Transformation team

• The ability to grow into expert roles in strategy, product adoption, value, or transformation

Responsibilities

• Lead internal agentic adoption and champion Customer 0 workflows across the CCO.

• Redesign key workflows using AI-in-the-flow to free time for higher-value customer interactions.

• Run structured experimentation cycles (hypothesis → pilot → measure → scale).

• Define and track transformation KPIs such as cycle time, reuse rate, productivity gains, and customer-facing efficiency metrics.

• Identify, curate, and continuously improve customer-facing assets (demos, templates, frameworks, playbooks) based on real customer feedback and field usage.

• Define assetization strategies that increase reusability, consistency, and customer impact.

• Launch and pilot an Asset Factory, coordinating Innovative Assets Specialists to ensure standardization and reuse are embedded into every new way of working.

• Partner with SEs and AEs on selected strategic accounts to test, refine, and validate assets directly with customers.

• Ensure demos and assets clearly articulate customer value, transformation outcomes, and agentic benefits.

• Participate in selected customer meetings, workshops, and QUBE sessions to observe, test, and refine operating models and assets in real conditions.

• Act as a thought partner to SEs during complex discovery or demo preparation, especially on agentic and AI-powered workflows.

• Coordinate with the Agentic Transformation Strategist to anticipate key events and proactively build an asset catalog aligned with priority industries and themes.

• Own run-of-show, narrative, and demo flow for key customer-facing events, in close collaboration with Marketing teams.

• Act as a team lead (without hierarchical management) to align contributors and ensure cohesive execution across assets, pilots, and transformations.

• Foster a culture of experimentation, pragmatism, and customer obsession within the contributor community.

Experience & Skills

We are looking for a hands-on operator with strong SE DNA and transformation capabilities.

• Former SE strongly preferred, with mastery of Salesforce discovery, demos, and customer workflows

• 10+ years of experience

• Strong appetite for AI, automation, and new ways of working

• Proven ability to structure operating models, build frameworks, and drive standardization at scale

• Strong communication, synthesis, and storytelling skills

• Ability to lead cross-functional contributors and motivate teams without formal management

• Comfortable with ambiguity and fast-paced transformation programs

• SaaS or customer-facing experience is a strong plus

• Fluent in English and French

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.