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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Details
Do you thrive on challenging yourself, working as a team, learning, and achieving your goals? As a member of the Certification Operations team, you will play a critical role in upholding the global value and integrity of Salesforce credentials. Our team is dedicated to our number one value—Trust—by ensuring that our certification program operates with the highest level of consistency, fairness, and data accuracy.
We are looking for a detail-oriented, high-energy self-starter who excels at investigative workflows and process optimization. In this role, you will ensure that our certifications remain the gold standard in the industry. You will gain experience interacting with stakeholders across multiple regions, ensuring that our program scales securely and consistently.
In this role you will:
Standard Operating Procedures (SOPs): Develop, maintain, and centralize a comprehensive SOP library to standardize knowledge sharing and ensure consistent global program operations.
Process Optimization: Identify and address inefficiencies within existing operational workflows by proposing and documenting scalable solutions to drive continuous improvement.
Program Integrity & Compliance: Enforce adherence to program policies, conducting necessary analysis and executing actions to safeguard the value of our professional credentials.
Operational Support for Strategy: Handle essential operational tasks and documentation, thereby enabling the wider team to focus on strategic program growth and emerging industry trends.
Candidate Support: Efficiently manage and provide timely, professional resolution for all candidate inquiries.
Role Requirements
1-2 years minimum of business experience in operations, compliance, or program support.
Highly organized with excellent attention to detail and a commitment to data accuracy.
Proven analysis, troubleshooting, and problem-solving skills.
Proficiency in critical thinking, planning, and organizing.
Strong written and verbal communication skills with an ability to draft clear procedural documentation.
Ability to handle sensitive information with a high degree of discretion and professionalism.
Ability to effectively prioritize and escalate issues within a fast-paced environment.
Preferred Requirements
Software industry experience and knowledge of cloud-based applications.
Familiarity with operating systems (Windows/macOS) and system configuration settings.
Experience with Salesforce Reports and Dashboards.
Experience with Slack and the creation of basic automated workflows.
Experience with data analysis in Microsoft Excel (e.g., vlookups and pivot tables).
Interest or experience in technical audits, vulnerability assessments, or analyzing how systems can be navigated or optimized.
Basic understanding of information security principles or digital forensics is a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.