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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Title: Senior Director, Portfolio & Technical Program Management (People Leader)

Organization: Salesforce on Salesforce Technology

Location: Indianapolis

The Role

The Senior Director of Portfolio & Technical Program Management (TPM) will lead enterprise-scale portfolio governance and execution across multiple product & engineering pillars in Digital Enterprise Technology's (DET) Salesforce on Salesforce (SFonSF) organization. This leader will drive strategic alignment, execution rigor, and operational excellence across complex, multi-cloud programs—particularly across platform, AI, Agents, and enterprise transformation initiatives.

You will oversee a high-performing organization of Portfolio Leaders and Technical Program Managers responsible for delivering large, cross-functional initiatives spanning products such as Sales Cloud, Service Cloud, Data Cloud, and AI/Agent-driven capabilities. This role requires deep expertise in scaling SaaS platforms, leading through influence, and building world-class program management disciplines in a fast-paced, innovation-driven environment.

Your Impact

Portfolio Strategy & Governance

• Define and operationalize portfolio management frameworks that align investments to Salesforce's highest value strategic priorities

• Partner with Product, Engineering, and Executive leadership to prioritize initiatives, manage capacity, and optimize ROI

• Establish portfolio health metrics, OKRs, risk frameworks, and executive reporting mechanisms

• Lead quarterly and annual planning cycles across multiple product portfolios

Technical Program Leadership

• Drive execution of large-scale, cross-cloud technical programs including AI platform capabilities, infrastructure modernization, and platform scalability initiatives

• Ensure technical alignment across architecture, security, reliability, compliance, and data governance

• Proactively identify dependencies, risks, and systemic execution bottlenecks across global teams

Team Leadership & Culture

• Build, mentor, and scale a best-in-class Portfolio & TPM organization, including multiple direct reports of both people leader Portfolio Managers, TPMs and IC TPMs

• Multiply talent: Actively mentor and develop leaders beyond your immediate organization

• Create clear career paths, conduct regular coaching, and manage performance aligned to Salesforce's high standards of performance and delivery

• Foster a culture of accountability, transparency, collaboration, and operational excellence

Executive Partnership

• Serve as a trusted advisor to VPs, SVPs, and EVP stakeholders internal to SFonSF Technology and across our business teams of stakeholders

• Drive data-driven executive decision-making through clear dashboards and portfolio analytics

• Lead executive-level reviews, including program core team cadences and executive steering committees

Operational Excellence

• Champion standardized program management and work management tooling, governance, and best practices across global teams

• Champion scalable Agile, SAFe, and hybrid delivery models appropriate for enterprise SaaS delivery

• Improve predictability, time-to-deliver, and cross-functional outcomes

What Success Looks Like

This role directly influences Salesforce's ability to scale innovation, accelerate AI and Agentic platform capabilities, and deliver predictable enterprise outcomes across its global product portfolio.

The Senior Director will help shape how Salesforce builds, funds, and executes its most critical strategic initiatives.

We'll measure success through:

• Business impact clarity – clear line of sight from corporate strategy to delivery of strategic technology initiatives

• Improved delivery predictability across our technology portfolio; increased on-time, on-scope program delivery across complex, cross-cloud initiatives

• Cross-functional alignment and reduced organizational friction; reduced cross-team dependency friction and faster decision velocity

• Organizational maturity & talent development with a high-performing TPM and Portfolio leadership bench with clear role clarity and career progression

• Executive confidence in our delivery commitments with clear, concise executive communication that enables faster, higher-quality decisions

Minimum Requirements

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent technical leadership experience (advanced management degrees preferred)

• 12+ years of relevant experience in roles leading leaders of leaders

• Proven track record delivering complex, multi-product, enterprise-scale programs

• Proven ability managing large technology portfolios with complex operational aspects

• Experience engaging SVP-level stakeholders as a trusted advisor

• Strong financial and operational literacy with experience connecting technology delivery output to business outcomes and market impact

• Experience leading annual planning, capacity modeling, and investment prioritization at scale

• Cross-functional expertise; ability to navigate complex structures beyond your team, understanding how Technology, Product, Sales, Finance, Legal, and Revenue operate

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.