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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Distinguished Chief Customer Transformation Advisor - Retail

The Chief Customer Transformation Advisor (CCTA) – Retail is a client-facing Strategic Advisory role to Executive leaders at our most valued retail accounts. It offers a platform to influence the AI technology innovation cycle and shape the future of Retail businesses in ANZ.

As the CCTA, you’ll serve as a trusted advisor to Customer CIO/CTO/EA functions and their teams, and be technically credible to their engineering leads, translating complex business challenges into a clear value-led roadmap by leveraging the Agentforce 36O platform.

You will work closely with Account Team leaders to co-define the long range plans, shaping sales strategy and orchestrating a squad of specialists.The role offers a degree of autonomy and access to our global thought leaders and Product innovation teams to influence product direction.

This position requires a senior individual with a strong mix of Business & Technology competencies, industry expertise and sales acumen. Your success is defined by the customer’s ability to realize tangible business outcomes and sustainable growth through AI.

Key Responsibilities:

• Retail Industry Visionary & Change Agent. Leverage deep industry insight to challenge assumptions with architectural clarity and frame the business case for agentic innovation within the retail value chain.
  

• Transformation Navigator: Mentor customers through transformation leading practices and Salesforce solutions to improve time-to-value
  

• Strategic Engagements: Use your enterprise architecture expertise to solve complex challenges, like integrating emerging AI technologies into core customer platforms and optimising for Salesforce Product strategy & roadmaps.
  

• Account Strategy Leader: Partner with Account Leadership to define multi-year strategy and commercial phasing, guiding a cross-functional team through to value realisation with the Customer.
  

• Technical Value Proof:Design the architectural logic and guardrails for strategic roadmaps, lead high-impact prototyping to de-risk the Agentic journey, and provide the technical education necessary for investment approval.
  

• Mentorship: You will act as a mentor to our technical community, championing diversity and architectural excellence
  

• Orchestrate & Align: Bring together a diverse team of internal and external experts - including Sales, Pre-Sales, Success, Services and Partner resources - to collaboratively drive strategic opportunities.

Required Qualifications:

• Deep Retail Expertise: 10+ years of senior leadership, strategy, or Enterprise Architecture experience within the Retail or adjacent industry.

• Transformation Leadership: You have lived experience in Customer Experience & Digital Transformation from vision through to implementation of SaaS & PaaS based Enterprise Applications (ideally Salesforce).

• Executive Partnership: Demonstrated skill in navigating complex stakeholder landscapes and building trust-based relationships at the Executive level

• Agentic AI & Data Fluency: A proven understanding of AI's transformative potential, including the data, security, and architectural requirements for Agentic workflows.

• Technical Credibility: Excellent communication and storytelling skills, with the ability to translate complex technology concepts into compelling business value for senior executives - while maintaining the "hands-on" curiosity to guide technical solutioning and architecture.

Preferred Qualifications:

• Familiarity with solution selling or equivalent Sales Methodologies within large enterprises.

• Familiarity with modern Digital Operating Models, modern Software Engineering practices and delivery methodologies.

• Familiarity with enterprise architecture frameworks and common enterprise design patterns, such as composable architectures, open digital architectures, modern data architectures and agentic architectures.

• Demonstrated experience in implementing or advising on AI initiatives within large enterprises, including a strong understanding of the data, security, and compliance requirements for AI within the Australian and New Zealand geography and regulated industries.

Benefits

We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE's Top 50 Companies that Care, and are on Fortune’s Change the World list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;
Health, Life, Trauma and Income Insurance
Monthly Wellness Allowance
Flexible Time off & leave policies
Parental benefits
Perks and discounts
Salesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.