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About Salesforce

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About the Role

We're seeking an experienced Salesforce Commerce Cloud Specialist to drive digital commerce transformation across our growing African markets. This role will play a pivotal part in expanding Salesforce's Commerce Cloud presence throughout Africa, working with enterprise customers to modernize their e-commerce platforms and drive business growth.

What You'll Do

• Drive Commerce Cloud adoption across key African markets including South Africa, Northern Africa, Kenya and other emerging markets

• Serve as the Commerce Cloud subject matter expert, partnering with account teams, solution engineers, and customer success teams

• Build and maintain executive relationships with CIOs, CMOs, VPs of Digital, and C-level stakeholders across retail, consumer goods, and financial services sectors

• Lead discovery and solution positioning for Commerce Cloud implementations, including B2C and B2B Commerce use cases

• Develop and execute a regional business plan aligned to market priorities and growth objectives

• Articulate the value of Commerce Cloud in supporting digital transformation, omnichannel experiences, and revenue growth

• Collaborate with regional partners and system integrators to generate pipeline and accelerate deal cycles

• Navigate complex buying processes across diverse African markets with varying regulatory and technical landscapes

• Provide technical guidance on platform capabilities, integrations, and best practices

• Support contract negotiations for new sales, expansions, and renewals

• Travel regularly throughout Africa (estimated 30-40%) to engage customers and build relationships

Who You Are

Required Experience:

• 5+ years of experience in e-commerce, digital commerce platforms, or SaaS solutions

• Proven track record of selling or implementing enterprise commerce solutions (Commerce Cloud, Magento, SAP Commerce, Shopify Plus, or similar)

• Deep understanding of e-commerce concepts including product catalog management, order management, payment processing, and digital marketing

• Experience working in or covering African markets, with understanding of regional business practices, payment systems (mobile money), and market dynamics

• Strong executive presence with demonstrated success engaging VP and C-level stakeholders

• Excellent communication skills in English (additional African languages a plus - French, Arabic, Portuguese, Swahili)

• Technical fluency with ability to discuss APIs, integrations, web technologies (HTML, CSS, JavaScript), and enterprise architecture

• Consultative approach with ability to translate business requirements into technical solutions

• Willingness to travel extensively across Africa

Preferred Qualifications:

• Experience with Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud)

• Salesforce certifications such as:

  • B2C Commerce Developer

  • B2C Commerce Architect

  • Administrator

  • AI Associate

• Retail, Consumer Goods, or Financial Services industry experience in Africa

• Experience working with African payment gateways, mobile money platforms (M-Pesa, MTN Mobile Money, etc.)

• Understanding of African e-commerce landscape, including marketplaces, logistics challenges, and localization needs

• Partner ecosystem experience working with system integrators and implementation partners

• Familiarity with mobile-first commerce strategies relevant to African markets

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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