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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Our Team
Informatica has strategically located Global Customer Support Centers in North America, Europe, and Asia Pacific.
Our single mission is to provide customers with world-class technical support to ensure successful implementation of
their business solutions using Informatica’s products. For the Tenth consecutive year Informatica received top marks
in customer loyalty in the 2015 Data Integration Customer Satisfaction survey conducted by independent research
firm TNS,
Your Opportunity
We are looking for a Senior Technical support engineer, with a proven record of accomplishment in technical field, to
join our Support Experience Organization. As a Senior technical support engineer, you will provide technical support
for products like MDM, MDM SaaS and P360. You will be responsible for ensuring our customers’ success and
satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the
support experience team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure delivering
superior service and support to our customers.
Our Ideal Candidate
 You possess superb communication and customer-relationship skills responsiveness, sensitivity, diplomacy – and are
comfortable working both independently and collaboratively.
 Your advanced problem-solving skills and technical aptitude allow you to adapt to new circumstances and learn
quickly when facing new problems and challenges.
Essential Duties & Responsibilities
 Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the
problem, and resolving the issue
 Reproduce product behaviors to determine the problem root-cause(s), issue work-around and solutions
 Provides feedback on the area of specialization to R&D.
 Participate in technical forums
 Manage communications with customers, at all levels, to maintain positive relationships.
 Experienced user of information and GenAI tools and training to provide consistent, high levels of customer
satisfaction.
 Coordinate with Quality Assurance and Engineering teams to help in identifying, reporting and resolving
product defects
 Participates in problem escalation and call prevention projects to help customers and other technical support
staff increase efficiency.
 Contributes to online knowledge base of known issues/solutions.
 May mentor Associates and Support Engineers.
 May contribute to the team recruitment process by serving on interview panels.

Your Qualifications and Experience

 B.E, BTech, MCA degree or equivalent technical experience
 4-6 years of industry experience in supporting mission critical software components
 Experience with Informatica MDM, MDM SaaS, ActiveVOS, P360.
 Exposure to IICS components like Cloud Data Integration (CDI), Cloud Application Integration (CAI), Data
Quality, and Master Data Management (MDM) is preferred
 Exposure to Any application servers like WebLogic, Jboss, WebSphere.
 Experience in JAVA, Oracle, MSSQL Server and/or DB2
 Exposure to NoSQL Databases and Kibana
 Exposure to cloud computing platforms like Azure, AWS etc.
 Exposure to Unix/Linux
 Must be detailed oriented with excellent communication and customer service skills
 Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
 Strong Customer Relations and Support experience; must be comfortable interacting with customers and
executives in a professional and welcoming manner
 Excellent written & verbal communication skills
 Strong problem-solving skills, ability to think about complex problems and come up with creative solutions
 Skilled in building strong customer relationships and effectively resolving issues through excellent
communication.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.