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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Organization: Digital Enterprise Technology (DEX)
Location: Pune, India / Hyderabad, India / Bangalore, India
About DEX: Digital Enterprise Technology (DET) at Salesforce connects people and technology to shape the future of work at Salesforce. Guided by our core values — Trust, Customer Success, Equality, Innovation, and Sustainability — we drive business outcomes that fuel growth, improve productivity, and empower employees and customers globally. As Customer Zero, we lead by example — showcasing what's possible at scale with Salesforce technology.
Role Overview: We're looking for a talented Lead Member of Technical Staff (LMTS) with deep expertise in Salesforce Platform and Agentforce development to drive technical excellence and innovation across DEX initiatives. This is a high-impact role where you'll architect intelligent, agentic solutions, mentor engineers, and deliver transformative experiences that directly support Salesforce's internal operations and strategic AI priorities.
Key Responsibilities:
Technical Leadership & Architecture

• Design, architect, and deliver complex solutions on Salesforce Platform (Core, Experience Cloud, Service Cloud) and Agentforce

• Slack development and integration - Build custom Slack applications, implement Slack-Salesforce integrations, and develop workflow automations using Slack APIs and platform tools

• Lead technical design reviews and drive architectural decisions that ensure scalability, performance, and maintainability

• Define and champion coding standards, design patterns, and engineering best practices across teams

• Translate complex business requirements into scalable technical solutions aligned with industry best practices

• Deep understanding of systems architecture, key design patterns, and ability to design scalable, AI-powered, performance-driven solutions

• Design, architect, and deliver complex solutions on Salesforce Platform and AgentForce

• Lead technical design reviews and drive architectural decisions that ensure scalability, performance, and maintainability

• Define and champion coding standards, design patterns, and engineering best practices across teams

• Translate complex business requirements into scalable technical solutions aligned with industry best practices

Quality Delivery & Execution

• Develop high-quality, production-ready code using Apex, Lightning Web Components (LWC), Agentforce APIs, and other Salesforce technologies

• Design and implement custom objects, fields, workflows, approval processes, validation rules, Lightning components, Experience Cloud sites, and intelligent agents

• Build and configure Agentforce agents with custom actions, agent scripts, and integrations

• Lead code reviews during projects to ensure quality and appropriate design patterns are followed

• Own end-to-end delivery of critical features and epics, from design through deployment and monitoring

• Develop high-quality, production-ready code using Apex, Lightning Web Components (LWC), and other Salesforce technologies

• Design and implement custom objects, fields, workflows, approval processes, validation rules, Lightning components, and Experience Cloud sites

• Lead code reviews during projects to ensure quality and appropriate design patterns are followed

• Own end-to-end delivery of critical features and epics, from design through deployment and monitoring

Technical Influence & Innovation

• Act as a Subject Matter Expert (SME) for Salesforce Platform and Agentforce development within DEX

• Drive adoption of new AI and automation technologies (Agentforce, Data Cloud, Einstein, prompt engineering, LLM integration)

• Collaborate with Product Management, UX, and business stakeholders to shape product strategy

• Lead proof-of-concepts and innovation initiatives leveraging AI and automation to drive business value

• Champion engineering excellence through automation, CI/CD, DevOps practices, and observability

• Act as a Subject Matter Expert (SME) for Salesforce development within DEX

• Drive adoption of new technologies and frameworks (AI/Agentforce, Data Cloud, automation tools, etc.)

• Collaborate with Product Management, UX, and business stakeholders to shape product strategy

• Lead proof-of-concepts and innovation initiatives to drive business value

• Champion engineering excellence through automation, CI/CD, DevOps practices, and observability

Team Development & Mentorship

• Mentor and coach engineers at all levels, providing guidance on technical design, coding practices, and career development

• Lead by example, demonstrating extreme ownership and a bias for action

• Foster a culture of continuous learning, experimentation, and innovation

• Enable team members to grow their skills in Salesforce development, Agentforce, AI integration, and modern engineering practices

• Mentor and coach engineers at all levels, providing guidance on technical design, coding practices, and career development

• Lead by example, demonstrating extreme ownership and a bias for action

• Foster a culture of continuous learning, experimentation, and innovation

Cross-Functional Collaboration

• Work with geographically distributed engineers, business analysts, and product owners for product delivery

• Partner with stakeholders across DEX, IT, and business teams to understand requirements and deliver solutions

• Coordinate the evaluation, scope, and completion of development requests

• Assess the impact of new requirements on Salesforce orgs and all upstream/downstream applications

• Work with geographically distributed engineers, business analysts, and product owners for product delivery

• Partner with stakeholders across DEX, IT, and business teams to understand requirements and deliver solutions

• Coordinate the evaluation, scope, and completion of development requests

Required Qualifications

• 10+ years of professional software development experience with strong Salesforce platform expertise

• Proficiency in software development with at least one programming language (Java, Node.js, Python) and solid understanding of data structures and system design

• Expert-level knowledge of Salesforce development:

  • Advanced Apex programming (design patterns, trigger frameworks, SOLID principles)

  • Lightning Web Components (LWC) and Aura framework

  • Salesforce APIs (REST, SOAP, Bulk, Metadata, Tooling)

  • Experience Cloud / Communities development

  • Declarative automation (Flows, Process Builder, validation rules)

• Deep understanding of:

  • Complex data models and relational database concepts

  • Integration patterns and web services (REST/SOAP)

  • Asynchronous processing (Batch Apex, Queueable, Platform Events, Change Data Capture)

  • Platform security (sharing model, field-level security, profiles, permission sets)

• Strong grasp of:

  • Environment management, release management, and deployment methodologies (CI/CD, DevOps)

  • Source control and version management (Git, SFDX, Copado, Gearset)

  • Test automation frameworks and test-driven development (TDD)

• Technical leadership experience:

  • Leading technical design for complex, multi-team initiatives

  • Mentoring and developing engineering talent

  • Making informed technical decisions under constraints

• Excellent communication skills with ability to influence and collaborate across all levels

• Experience with Agile/Scrum methodologies

Preferred Skills

• Experience with AI/Agentforce development and integration

• Knowledge of Data Cloud and large-scale data processing

• Familiarity with Heroku, MuleSoft, or other Salesforce platform products

• Experience with modern development tools (Cursor, VS Code, GitHub Copilot, Code Analyzer)

• Understanding of OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures)

• Knowledge of analytics (CRM Analytics, Einstein Analytics, Tableau)

• Experience working on DEX/internal IT systems or similar enterprise-scale implementations

• Contributions to open source or Salesforce community

• Salesforce certifications (Platform Developer I/II, Application Architect, System Architect)

What Success Looks Like

• Consistently delivering high-impact, complex features with measurable business value

• Architecting solutions that are referenced and adopted across multiple teams

• Mentoring engineers who are promoted and grow into senior roles

• Driving engineering excellence through innovation, automation, and best practices

• Building trusted partnerships with stakeholders and acting as a go-to technical expert

• Reducing technical debt and improving system reliability, performance, and maintainability

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.