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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Incident Responder, you will lead technical investigations for customer-impacting and customer-owned incidents while driving efficiency through Python-based automation.

• Cloud Investigation: Conduct technical investigations in response to high-severity incidents specifically focused on the Salesforce platform.

• Automation Development: Utilize Python to develop and maintain automation workflows within the Luna platform (Salesforce’s proprietary automation tool) to streamline response capabilities.

• Log Analysis: Perform advanced log analysis using a variety of tools to identify and contain incidents.

• Platform Expertise: Analyze complicated evidence items from security incidents involving Salesforce Core, Marketing Cloud, Commerce Cloud, Tableau, and Mulesoft.

• Collaboration: Function as a technical expert on complex investigations, coordinating with stakeholder technical SMEs and partner teams.

• Documentation: Create detailed timelines and high-quality incident after-action reports.

• Regulatory Support: Assist customers with regulatory notifications, including requirements for DORA.

• Shift Operations: Operate 5 days per week during the 6:00 AM – 2:00 PM IST window and participate in a local on-call rotation for weekends and public holidays.

Required Skills

• Experience: 3–5 years in information security or closely related roles, with direct experience in security incident response.

• Automation: Proficiency in Python development with the ability to research and learn unfamiliar proprietary technologies like Luna quickly.

• Technical Basics: Exceptional technical basics, including networking fundamentals, common application protocols, system architecture, and software development.

• Advanced Log Analysis: Exceptional log analysis skills, including experience extracting data from complex SQL or Hadoop-type data stores.

• Incident Management: Ability to manage and constantly triage multiple security incidents, differentiating urgent issues from the merely important.

• Customer Communication: Ability to meet with customers and communicate complex technical concepts to a non-technical audience.

• Analytical Thinking: Ability to logically assess facts and formulate a plan of action even in high-pressure situations.

• Knowledge Base: Broad information security knowledge, including familiarity with regulations like PCI-DSS, GDPR, and DORA.

Desired Skills

• Certification: Salesforce Admin certified.

• Industry Experience: 3–5 years of E-commerce security experience.

• Organization: Prior experience in a large and complex organization with a high degree of change.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.