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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Our flagship innovation, Salesforce Data360 (Data Cloud), harnesses the power of real-time data to build a Customer 360 view. It enables highly personalized communication that drives loyalty and engagement across every customer touchpoint.

As Data360 is currently in the introductory phase of its product lifecycle, this is an incredibly attractive position where you can gain end-to-end experience with a single product—from the market launch phase through to growth and maturity.

Additionally, because the "formula for success" has not yet been established, it is a role where you can easily shape your own ideas and plans. While it is a position of significant responsibility—given the high level of attention from the company and active investment in product development and marketing—success here will undoubtedly become an irreplaceable experience in your career history.

Job Description

At Salesforce, we are a customer company that inspires the future by helping transform our customers' businesses through AI + Data + CRM. Guided by our core values, we help companies across all industries forge new paths and connect with their customers in entirely new ways.

Salesforce is seeking top talent to join our team as Account Executives. Your role is vital in driving revenue growth and nurturing lasting relationships with customers. Our commitment to revolutionizing the customer experience is at the heart of everything we do. Our flagship innovation, Salesforce Data Cloud, harnesses the power of real-time data to build a Customer 360 view, enabling highly personalized communication that drives loyalty and engagement across every customer touchpoint.

What is a Specialist AE?

While a typical Salesforce Account Executive (AE) learns sales skills to maximize numbers from an account penetration perspective, a Product Specialist AE is required to view the business through the lens of "how to grow the business of the assigned segment." Therefore, in addition to honing the sales skills needed to close immediate deals, you will gain experience driving business forward with a "Generalist" perspective. Gaining this kind of experience within a large company like Salesforce offers a unique form of career advancement different from traditional sales roles.

The Appeal of a Data Cloud AE

Because Data Cloud is currently in the introductory phase of the product lifecycle, this is a highly attractive position offering consistent experience from the market launch phase through to growth and maturity. Furthermore, since the winning formula is not yet set in stone, it is a role where you can bring your own ideas and plans to life. With high company visibility and active investment in product development and marketing, this is a high-responsibility role, but success here will be a priceless asset to your career.

Responsibilities:

As a Specialist AE is still a sales role, the main mission is ACV (Annual Contract Value) acquisition. However, since you are also responsible for the growth of your assigned segment, you will be involved in various tasks beyond just handling business negotiations. Typical duties include:

• Deal Support for Data Cloud: Supporting deals (sometimes leading the deal depending on the scenario).

• Enablement: Planning and executing enablement for AEs.

• PipeGen & Progression: Planning and executing events for pipeline generation and deal progression.

• Public Speaking: Presenting at SWTT (Salesforce World Tour Tokyo) or private seminars.

• Asset Creation: Creating and maintaining assets required for selling, such as case studies, knowledge bases, and content.

• Analysis & Planning: Understanding and analyzing numbers (ACV, Pipeline, PipeGen) for the assigned segment, and planning/executing solutions for issues.

• Stakeholder Management: Communicating with and formulating policies alongside the 3rd Line, 2nd Line, and 1st Line of the assigned segment.

Requirements:

The need to utilize external data to improve CRM, and the need to utilize data to generate high-quality output from AI, is expected to increase significantly. However, in the current "introductory phase," you must fully utilize all resources in your segment (People, Goods, Money, Information) to proactively target Innovators and Early Adopters and develop reference customers. Therefore, the ideal candidate is as follows:

Must-Have Skills/Experience

• 5~7 years of enterprise sales experience in the B2B/B2C SaaS or Cloud sector.

• Ability to understand and explain the process required to sell a product that might be considered "Nice to Have" by the customer (Understanding and explaining the process of Solution Selling rather than Catalog Selling).

• Ability to deconstruct problems/issues, prioritize, and take action (Analytical thinking).

• Ability to flexibly change stance and behavior to achieve goals.

• Ability to demonstrate leadership as the Owner of the assigned segment with a mid-to-long-term Growth perspective.
  

Welcome Skills/Experience

• Sales experience with CDP, DWH, or Data Lake.

• Experience going through a full product lifecycle from introduction to maturity.

職位描述摘要
作為我們的主力創新產品，Salesforce Data360 利用即時資料的力量構建 Customer 360（客戶全方位視圖），從而實現真正個人化的溝通，在每一個客戶接觸點提升忠誠度與互動性。

Data360 目前正處於產品生命週期的導入期，這是一個極具吸引力的職位。您將有機會透過這一款產品，完整經歷從市場導入期的啟動階段，到成長期，再到成熟期的全過程。此外，正因為成功的模式尚未定型，這也是一個非常容易將您自己的想法和計畫付諸實踐的職位。作為公司高度關注且在產品開發和行銷方面積極投資的領域，這無疑是一個責任重大的職位，但在這裡取得的成功將成為您職涯中不可替代的寶貴經驗。

職位描述
Salesforce 是一家透過 AI + 資料 + CRM 協助客戶業務轉型並激發未來的客戶企業。基於我們的核心價值，我們幫助各行各業的企業開闢新道路，並以全新的方式與客戶建立連結。

Salesforce 正在尋找優秀人才作為Specialist Account Executive加入團隊。在推動營收增長和培養與客戶的持久關係方面，您的角色至關重要。徹底變革客戶體驗是我們所有工作的核心。作為我們的主力創新產品，Salesforce Data Cloud 利用即時資料的力量構建 Customer 360，從而實現真正個人化的溝通，在每一個客戶接觸點提升忠誠度與互動性。

什麼是專家型客戶經理 (Specialist AE)？
Salesforce 典型的客戶經理（AE）職位側重於學習如何從攻克客戶的角度最大化業績數字；而產品專家型 AE 則需要從「如何推動所負責細分市場的業務成長」這一視角出發。因此，您不僅要磨練完成眼前商談的銷售技巧，還能獲得以「通才（Generalist）」視角推進業務的經驗。在 Salesforce 這樣的大公司中獲得此類經驗，將以不同於以往銷售職位的形式，為您的職涯發展做出巨大貢獻。

Data Cloud AE 的魅力何在？
Data Cloud 目前正處於產品生命週期的導入期，這是一個極具吸引力的職位，因為您可以透過這一款產品，獲得從市場導入期的啟動階段到成長期、成熟期的連貫經驗。此外，由於成功的模式尚未定型，您可以輕鬆地將自己的想法和計畫付諸實踐。公司對此高度關注，並積極投資於產品開發和行銷，雖然責任重大，但此處的成功將是您職涯中無可比擬的經歷。

工作職責：
Specialist AE 也是銷售職位，因此主要任務是獲取 ACV（年度合約價值）。但由於同時也肩負著所負責細分市場的成長重任，除了商談應對外，您還將參與各種業務。專家型 AE 的典型工作內容如下：

• Data Cloud 商談支援（視情況而定，有時也需主導商談）。

• AE 賦能 (Enablement) 的企劃與執行。

• 案源開發 (PipeGen) 與推進相關的活動企劃與執行。

• 公開演講：在 SWTT (Salesforce World Tour Tokyo) 或閉門研討會上登台演講。

• 資產建設：製作和整理銷售所需的案例、知識庫、內容等資產 (Asset)。

• 分析與規劃：掌握並分析所負責細分市場的 ACV、Pipeline、PipeGen 等數據，制定並執行問題解決計畫。

• 溝通與策略制定：與所負責細分市場的 3rd Line、2nd Line、1st Line 進行溝通並制定方針。
  

職位要求：
為了優化 CRM 而利用外部資料，以及為了讓 AI 產出高品質結果而利用資料的需求，預計今後將不斷增加。但在目前的「導入期」階段，必須充分利用所負責細分市場的所有資源（人、財、物、資訊），採取主動行動，開拓創新者 (Innovators) 和早期採用者 (Early Adopters)，並挖掘標竿客戶。因此，本職位尋求的人才畫像如下：

必備技能/經驗

• 擁有 5~7年B2B/B2C SaaS 或雲端領域的企業級銷售經驗。

• 理解並能說明銷售「對客戶而言是 Nice to Have（錦上添花）」的產品所需的過程（能夠理解並說明解決方案銷售的過程，而非單純的產品目錄式銷售）。

• 具備分解思維，能夠應對問題和挑戰，設定優先順序並採取行動。

• 為了達成目標，能夠靈活調整立場和行動。

• 作為所負責細分市場的負責人 (Owner)，能以中長期的成長 (Growth) 視角發揮領導力。
  

加分技能/經驗

• 具有 CDP、DWH、Data Lake 的銷售經驗。

• 曾完整經歷過產品生命週期從導入期到成熟期的經驗。

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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