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Job Category

Program & Project Management

Job Details

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The Technology Program Management team works across multiple Clouds driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue, Coach & Cop that create delighted users, thriving teams and innovation everywhere.

Job Details

MuleSoft is the Industry leader in the integration software space. The India team was setup in 2023 in Bangalore and is currently responsible for quite a few strategic initiatives. The MuleSoft Technical Program Management team plays a critical role leading large-scale, cross-functional programs across multiple geographies.

This TPM for MuleSoft will own the planning and execution engine of one or more programs and drive the orchestration & execution of various strategic initiatives. This person will partner with the product and engineering leaders to drive programs and releases. In addition, this person will partner with TPM leaders in operating rhythm improvements, process improvements and all execution aspects of the Cloud. The TPM should have the ability to communicate with Executive Leadership team and across all stakeholders. They will act with the highest professionalism, exercise independent judgment, own risk-management and decision-making, in addition to weighing the interests of multiple stakeholders.

Responsibilities

• Own and drive the operating model by achieving alignment on program scope, release planning, as well as aligning on vision, business goals, creating program structure, and securing cross-functional support.

• Drive program core team meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.

• Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner and adviser for executive management to ensure program success.

• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, DevOps, Release Eng, Capacity, Functional Managers, Release Management).

• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting to all stakeholders, team members, and interested parties.

• Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.

• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

• Provide weekly program reviews to the executive team and shepherd release demos and reviews (deep dive into current state of project goals, risks, escalations).

• Create a collaborative environment that fosters creativity, innovation, and learning. Be willing to have a beginner's mind.

• Be a catalyst within the organisation, someone who can help advance our Product & Technology strategy globally and drive others in the organisation to change

• Help to create and maintain reports and dashboards to provide accurate data & insights for decision making on portfolio

Minimum Requirements

• Sr Mgr - Overall professional experience of 10 to 15 years with at least 7+ years of recent professional work experience leading large enterprise product programs.

• 5+ years of cross-functional team management experience in a SaaS company with good knowledge of its product development lifecycle.

• Strong executive communication and presentation skills are a must

• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.

• Ability to derive insights from data, expert at using project management and data analysis tools

• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

• Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.

• Ability to get into the details of technical subjects relevant to the program.

• Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.

• Ability to successfully partner with all functions across the entire company and across multiple time zones, and strong time management, analysis, and planning skills.

• A sense of humor, and grace under pressure

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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