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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Define adoption excellence strategies using “lookalike” customer cohorts to scale what works
• Build frameworks to reach admin and business users, capture goals, and measure progress toward business value
• Execute bridge plans that transition current customer success practices into future-state scalable models
• Lead industry research studies to inform Customer Success innovation across product lines
• Deliver high-impact presentations and narratives that engage VP- and SVP-level leaders with actionable insights

• Drive product adoption strategy through a combination of customer data, industry benchmarking, and Salesforce success patterns
• Translate complexity into executive-ready content that influences decisions at the highest levels
• Proactively identify trends, risks, and opportunities across the customer base to shape enterprise-wide strategy
• Partner across functions—including Product Management, Marketing, Data & Analytics, and Customer Success—to align on metrics and adoption frameworks
• Build scalable research programs that inform both near-term actions and long-term success motions

• 10+ years in management consulting, strategy, or customer success roles focused on B2C SaaS
• Proven ability to generate strategic insights that drive measurable business outcomes
• Strong analytical skills with the ability to identify trends, build frameworks, and guide decisions through data
• Exceptional executive communication skills and comfort engaging senior leaders with clarity and confidence
• Deep experience leading qualitative and quantitative research in a business setting
• Skilled at cross-functional collaboration and navigating complex organizations with agility and influence
• Familiarity with CRM, SaaS adoption models, and the Salesforce ecosystem (Marketing Cloud a strong plus)

• MBA or advanced degree in business, analytics, or related field
• Proficiency in SQL and data visualization tools (e.g., Tableau)
• Experience with Excel-based modeling, cohort analysis, and business case development
• Passion for AI, innovation, and the future of customer success

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $180,300 - $261,500 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.