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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a Cloud Value Specialist to transform customer success outcomes into quantified value stories that accelerate specialist cloud sales cycles and drive deal progression. This role is critical in turning post-implementation use cases into repeatable, measurable proof points that help sellers close deals faster.

You'll work closely with Sales, Solution Engineering, Customer Success, and other cross-functional teams to discover, quantify, and scale customer value stories that provide credible proof of Salesforce platform value across single and multi-cloud solutions.

Role Description

This Cloud Value Specialist role will focus primarily in these areas:

Customer Value Story Development

• Conduct post-implementation customer discovery to identify business outcomes, use cases, and quantifiable business value achieved on the Salesforce platform

• Transform customer outcomes into compelling value stories mapped to cloud solutions, sales plays, industries, and personas

• Create both qualitative narratives and quantitative value assets that can be used across the sales cycle

• Manage the end-to-end customer value story process from identification through publication and scaling
  

Sales & Deal Support

• Provide support during the pre-sales deal cycle for targeted opportunities, proposals and RFPs requiring customer proof points

• Assist with executive briefings and provide inputs into external case studies and references

• Conduct deal coaching and enablement sessions on value stories and benefit realisation
  

Innovation, Impact & Scaling

• Build frameworks and reusable templates to accelerate story production, drive repeatability and standardisation

• Build and maintain a customer value story repository that is searchable and accessible by sales teams to support deal progression

• Track metrics on story production, field adoption, and revenue impact

• Innovate through AI and automation to help sellers discover and deploy relevant stories quickl

Required Core Skills & Experience:

• Demonstrated experience in Customer Advocacy, Strategy Consulting, Sales Operations or other analytical roles

• Experience creating compelling value story artifacts for internal and external audiences

• Excellent research and discovery skills to extract insights from customer conversations and data

• Experience identifying and quantifying business benefits (revenue growth, cost reduction, efficiency improvements, risk mitigation)

• Experience working on Salesforce clouds and articulating platform value

• Familiarity with multi-cloud platform capabilities

• Strategic thinking with attention to detail in execution
  

Communication & Collaboration:

• Exceptional written and verbal communication skills with ability to tailor messaging to different audiences

• Strong cross-functional collaboration skills across Sales, Solution Engineering, Customer Success, and Marketing teams

Preferred Qualifications

• Experience in a sales or pre-sales environment supporting deal progression

• Knowledge of SaaS business models and cloud technology solutions

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.