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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

The Senior Manager, Software Engineering role is part of our Heroku Data Services organization, reporting to the Director of Software Engineering. Heroku Data Services develops and operates cutting-edge managed datastore-as-a-service products built on Postgres, Redis, and Apache Kafka, managing one of the largest collections of databases in the world.

We are looking for a highly technical Senior Manager to lead multiple engineering teams. In this role, you will be both a strategic leader and technical participant, engaging in architecture discussions while building high-performing engineering cultures. You'll guide distributed teams toward operational excellence, leveraging your engineering background and Agile/Scrum expertise to deliver scalable, resilient data platforms that empower developers worldwide.

Your Impact:

Success will be measured by team performance, system reliability, operational excellence, and the career growth of your team members.

• Provide line management for multiple engineering teams, including hiring, performance management, career development, and retention

• Participate in technical discussions, architecture reviews, and design decisions for database technologies, distributed systems, and operational automation

• Serve as an experienced Agile/Scrum practitioner, facilitating sprint planning, refinement, retrospectives, and continuous improvement

• Drive innovations that improve system scalability, robustness, availability, and security using telemetry and metrics

• Collaborate with Product Management and cross-functional leaders to deliver on shared roadmaps and business goals

• Foster an environment with autonomy and accountability where engineers can do their best work

• Oversee on-call rotations, operational readiness, deployment automation, and incident response best practices

• Champion code quality, maintainability, testing practices, and technical documentation across teams

• Build and sustain high-performing, collaborative cultures in an async-first, globally distributed environment

Required Skills:

• 7+ years of software engineering experience with hands-on technical contributions

• 3+ years managing software engineering teams with track record of building high-performing cultures

• 2+ years managing distributed/remote teams

• Proven Agile/Scrum Master experience or project management experience

• Strong engineering background with database technologies (Postgres, Redis, Apache Kafka, or similar)

• Proficiency in object-oriented programming languages (Ruby, Go, or Python)

• Experience with AWS infrastructure and automated testing frameworks

• Demonstrated experience operating high-scale distributed systems in production

• Ability to debug, optimize code, and design automation solutions

• Excellent communication skills in async-first, globally distributed environments

• Strong customer-centric mindset and ability to eliminate ambiguity

Preferred Requirements:

• Background in site reliability engineering (SRE) or DevOps practices

• Experience with Platform-as-a-Service (PaaS) or Database-as-a-Service (DBaaS) environments

• Experience designing and managing services for stateful applications at scale

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.