To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the team
Digital Enterprise Technology (DET) connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. DET's scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.
We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Salesforce on Salesforce, trailblazers in adopting Salesforce technology and lead the market, at scale, sustainably.
This is an office-flexible role. In-office expectations are 10 days a quarter to support customers and/or collaborate with their teams.

Role Overview

We are looking for an execution-driven experienced Product Manager Sr Manager who is a domain expert on Quote-to-Cash processes and is excited to drive innovation for Salesforce's Revenue platform and lead strategic initiatives to drive transformation across the Lead-to-Cash value chain.
This candidate is expected to have deep Salesforce expertise (Quote-to-Cash, CPQ, Revenue Cloud) to lead the delivery of product selling, omni-channel/channel ordering, consumption management, contract/order management, and Salesforce on Salesforce revenue-related initiatives.

You will act as the liaison with our partners and the development team, guiding the product development process, defining the product vision, and running the product backlog. You will be responsible for improving the value of the product and ensuring that the team delivers features that meet customer needs and expectations. As an individual, you will perform as an Contracts, Order, Asset and Renewals Management domain SME and a trusted business advisor with a 360 view of the business, build and maintain deep partner connections and act with bias for execution!

This is a rare opportunity to help Salesforce's Customer organization be productive using Salesforce technology, so they can focus their time on Customer success, adoption, and engagement. If you're passionate about simplifying the support experience, designing intuitive user journeys, and building products that reach millions, this is your moment.

Your Impact - Responsibilities:

Product Vision and Strategy:

• Define the product strategy and roadmap based on Business Vision/Objectives & critical metrics, and business feedback. Drive strategic direction for quote-to-cash and provisioning systems, optimizing for usability, trust and business value.

• Develop and communicate the product vision to the development team and partners.

• Define and own the roadmap and its delivery incorporating projects, features, and other key initiatives

Backlog Management:

• Maintain and prioritize the product backlog, ensuring it aligns with the product vision and goals.

• Define user stories, epics, and acceptance criteria in collaboration with the team.

Stakeholder Management:

• Act as the primary liaison between Stakeholders, Product Manager, and the development team.

• Capture and analyze feedback from partners to make informed product decisions.

• Navigate sophisticated situations involving multiple parties, rapidly assessing context and driving the right resources to resolution.

Team Collaboration:

• Develop plan, risks, dependencies and asks, and gain alignment for Quarterly PI Planning

• Work closely with the Scrum Master and development team to ensure a clear understanding of backlog items.

• Actively engage in Agile ceremonies, uphold scrum principles, and collaborate with the team to deliver iterative, high-quality outcomes.

Cross-functional Team Collaboration:

• Co-ordinate work across several cross functional teams in ways that optimize customer value and team health that results in a positive impact on the customer experience as evidenced by quantitative or qualitative metrics (customer data and insights, market research, and business priorities)

• Drive alignment with internal stakeholders across Sales, Revenue Operations, SOX, and Engineering teams to deliver on business outcomes. Manage delivery expectations and drive multi-tier communication cadence with stakeholders.

Product Delivery and Quality:

• Develop PRDs, create and refine a backlog of well-formed stories for implementation by the scrum team(s) involved in delivery, and manage and communicate tradeoff decisions between scope and schedule

• Define product and business capability KPIs, and provide regular updates to stakeholders on progress.

• Develop prototypes and process flows that will aid functional conversations with business and program stakeholders to optimize scoping and feedback prior to design.

• Ensure that the delivered product increments meet the acceptance criteria and quality standards.

• Make decisions on the priority of features and ensure their timely delivery.

• Leverage data analysis to quantify impact, inform strategic decisions, and drive measurable business outcomes.

Continuous Improvement:

• Oversee building of prototypes and MVP products, measuring successful delivery to our customers and being accountable for key metrics and targets.

• Analyze and optimize the product based on feedback and key performance indicators.

• Identify policy and process gaps, and streamline current and future workflows with a focus on automation.

• Identify areas for improvement in the development process and the product itself.

Practice Leader:

• Continuously identify gaps and opportunities for improvements in Product Management processes and work with leadership to address them.

• Lead by example by leveraging AI tools in day-to-day PM processes.

Communication:

• Work with Senior Executive stakeholders to drive alignment and deliver multi-faceted capabilities; assess, initiate, prioritize, refine, and drive scalable technology solutions

• Communicate at both the business and technical level (written and verbal)

Salesforce Platform Savvy:

• Demonstrate hands-on expertise on Salesforce platforms (Sales Cloud , Data cloud and Agentforce) to provide innovative solutions in Q2C domain

• Analyze and optimize Q2C architecture and solution recommendations

• Be demo-ready; develop easily consumable demos as mini-recordings and continue to update with latest functionality

Minimum Qualifications:

• 6-8 years of product management experience, with deep Salesforce implementation expertise (CRM, CPQ, Revenue Cloud)

• Proven understanding of CPQ and quote-to-cash architectures

• Strong experience building quote-to-cash automation solutions (Quoting, Orders, Provisioning)

• Clear, compelling communicator with experience in executive-level presentations and cross-functional influence

• Experience applying the Jobs To Be Done (JTBD) framework and Agile methodologies in enterprise product development

• Exceptional analytical and problem-solving skills, including attention to detail and ability to manage various data points to achieve a common goal

• Track record of thriving in fast-paced, dynamic environments

• Strong collaboration and team-building capabilities across global and virtual teams

Preferred Qualifications:

• Product mindset, product management, and first principles thinking skills

• Experience with using AI tools effectively to accelerate Product Management responsibilities

• Agile/scrum certifications

• Salesforce Administrator Certification, Sales Cloud Consultant Certification, Service Cloud Certification, Slack Admin Certification

• Knowledge in Agentforce, Salesforce architecture components, principles, procedures and practices

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.