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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

At Salesforce, the Customer Company, we're igniting the future of business with the powerful combination of AI, Data, and CRM. Guided by our core values, we empower companies across every industry to break new ground and forge deeper connections with their customers. We're also committed to empowering you, our Trailblazers, to drive your performance, accelerate your career growth, and make a real difference in the world. If you believe business is the ultimate platform for change and in companies doing well by doing good, you've found your home.

Lead Transformation. Inspire Teams. Deliver Impact.

Our most strategic customers choose to invest in Salesforce's Professional Services and our Signature Success Plan—our highest level of partnership. This premium offering is designed to unlock continuous innovation, agility, and enduring value, extending far beyond traditional support. Signature Success delivers trusted experts, proactive insights, and tailored engagement precisely when it matters most.

We're searching for a bold, high-energy Director to build and lead our new Customer Success team for the Taiwan market, with a concentrated focus on the IT Transformation Sector across the region. This is a pivotal opportunity to shape how we deliver unparalleled success to our most critical customers. You'll have the rare chance to ignite a team's purpose, lead from the front, evolve our strategy, strengthen performance, and establish the groundwork for sustainable growth in this vital market.

If you're a leader who thrives on bringing out the best in people, transforming potential into momentum, and scaling impact across regions, this is the role for you.

What You'll Be Driving

• Inspire and Lead: Build, mentor, and empower a high-performing team of Customer Success Managers and Success Guides. You'll reignite team spirit, foster a culture of clarity, accountability, and shared success, bringing renewed focus, energy, and ambition to a team ready for its next chapter. You'll establish high standards and a strong sense of purpose in how we deliver success.

• Own the Signature Success Business: Oversee the meticulous delivery of Signature obligations, drive adoption at scale, and lead renewals and growth strategies across your entire customer portfolio.

• Strategic Account Engagement: Partner directly with our key customers and internal teams to craft and execute strategic account plans, ensuring perfect alignment with customer goals and delivering measurable, impactful outcomes.

• Executive Relationship Building: Cultivate deep, trusted partnerships with C-level stakeholders across both commercial and public sector organizations, firmly positioning Signature Success as a critical driver of their digital transformation.

• Cross-Functional Leadership: Collaborate seamlessly with Sales, Renewals, Professional Services, and Product teams to align efforts, maximize customer value, and execute cohesive joint strategies.

• Regional Growth Strategy: Partner closely with market leaders to evolve the Signature model specifically for Taiwan, addressing the unique challenges and capitalizing on the opportunities in this fast-growing market.

What You'll Bring To The Table

• Executive Leadership Experience: 10+ years in customer-facing leadership roles, including at least 5 years managing sizable Customer Success or Services teams within enterprise SaaS or cloud technology. You're a seasoned leader who has navigated change, scaled teams in high-growth environments, and consistently delivered exceptional business outcomes.

• Commercial Acumen & Sales Partnership: You possess a deep understanding of the commercial engine behind a SaaS business and approach everything with a true business-owner mindset. You're adept at holding Sales teams accountable for joint outcomes, aligning success strategies to revenue goals, and influencing deal structures and growth plans. You drive cross-functional clarity, ensuring the customer’s long-term success is integral to every commercial conversation.

• Proven Operational Rigor: A strong track record of driving measurable results against key performance targets, including renewals, expansion, adoption, customer satisfaction (CSAT/NPS), and operational efficiency. You're skilled at managing budgets, optimizing resource allocation, and delivering clear, executive-level reporting.

• Enterprise Customer Engagement: Demonstrated success in building trusted, strategic relationships with senior business and technology executives in large, complex organizations. You speak the language of the C-suite and expertly align success initiatives to their overarching strategic business goals.

• Regional Market Understanding: Extensive experience operating within Taiwan markets, coupled with a nuanced understanding of local business cultures, government/public sector dynamics, and the unique challenges and opportunities of emerging markets. Fluency in both Chinese and English are essential

• Salesforce Ecosystem Knowledge: A strong working knowledge of the Salesforce platform, including its diverse capabilities, key use cases, and value drivers across Sales, Service, Industry, and Data Clouds.

• Customer-Facing Strategic Leadership: Whether your background is in Customer Success, Professional Services, Consulting, or large-scale Program Delivery, you bring deep expertise in leading complex customer engagements and driving long-term value. You've built robust frameworks for success, skillfully managed executive stakeholders, and consistently delivered outcomes that directly impact customers’ business goals.

• Cross-Functional Collaboration: A highly collaborative leader with a proven ability to influence across Sales, Renewals, Marketing, Product, and Delivery organizations. You can effectively align diverse stakeholders around a unified customer success strategy.

• Talent Magnet & People Developer: You're energized by the opportunity to engage a team, establish clarity of mission, and coach individuals to achieve their full potential, fostering growth and high performance.

• Resilience & Agility: You remain calm and effective under pressure, are energized by complex challenges, and consistently think two steps ahead. You adapt quickly, act with urgency, and are unafraid to lead through ambiguity.

The Opportunity Ahead

This isn't just a leadership role—it's a launchpad. You'll be positioned to join Salesforce’s executive leadership within the next 12–18 months, with the visibility, support, and scope to make a truly transformative impact. You'll play a crucial role in shaping the future of Customer Success in one of the world’s most exciting markets, helping our customers accelerate their IT transformation journeys with confidence.

Are you ready to build, lead, and inspire? Apply today to become our Taiwan Customer Success Leader!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.