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Job Category

Program & Project Management

Job Details

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About the role

The Product Pilot Program Manager is responsible for end-to-end management of customer pilot programs for pre-GA features at Slack. This role serves as the strategic orchestrator of pilot initiatives, managing everything from initial program setup through legal compliance, customer recruitment, execution, and post-pilot analysis. The ideal candidate will bridge product development, customer success, legal operations, and cross-functional teams to deliver high-quality customer feedback that drives product decisions - all with an eye towards constant improvement and automation wherever possible.

Your Impact - Responsibilities

External Pilot Excellence

• Define and Drive Pilot success for all our tier 2 and higher products / features, accelerating speed to insight for our product teams

• Document and standardize the end-to-end pilot sign-up, customer onboarding, management, and close-out process across all product teams - leveraging automation and AI wherever possible

• Refine and continuously improve pilot methodologies based on learnings from historical launches (Canvas, Huddles, Lists, Workflow Builder, AI features)

• Create scalable frameworks that can be adopted across PDE teams regardless of product complexity or target audience

Strategic Partnership & Execution

• Partner directly with PDE leads, Slack Research and TPMs to embed pilot processes into every build and launch cycle from conception to GA

• Partner directly with product legal teams to uncover levers to expedite Slack-owned pilot contract processes

• Streamline nomination process and approvals to standardized how pilot customers are approved and/or rejected based on product priorities and go-to-market fit

• Support start to finish pilot execution for every prioritized launch, ensuring consistent quality and measurement standards (includes activities such as pilot record creation, nomination management, external channel stand-up)

• Ensure there are clear success criteria for each pilot, including customer value propositions, use cases, and minimum viable measurement requirements

Data-Driven Insights & Feedback Loop

• Establish systematic capture mechanisms for pilot insights, learnings, and improvement recommendations

• Develop standardized reporting that translates pilot outcomes into actionable product and go-to-market insights

• Build knowledge repository of pilot best practices and learnings for organizational scaling

Minimum Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, or a related field. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 7+ years experience managing cross-functional programs spanning engineering, product, marketing, and sales teams

• Demonstrated ability to create scalable processes and frameworks from ambiguous requirements

• Deep understanding of product development lifecycles and launch methodologies

• Basic understanding of software development processes and technical product constraints

• Familiarity with product analytics platforms (Amplitude, Mixpanel, or similar)

• Data-driven decision making with proficiency in analytics tools and metrics frameworks

• Smart, humble, hardworking, and collaborative mindset: ready to partner and work cross-functionally to drive consistent value delivery and process improvement

Preferred Qualifications

• Experience at high-growth B2B SaaS companies with complex product portfolios

• Background in collaboration software, productivity tools, or workplace technology

• MBA or equivalent advanced degree in business, product management, or related field

• Track record of successful product launches with measurable customer and business impact

• Core understanding of enterprise sales cycles and self-serve product adoption patterns

Success Metrics

• Pilot program participation rates and customer satisfaction scores

• Time-to-insights from pilot initiation to actionable product feedback

• Product team adoption of standardized pilot frameworks

• Quality of pilot-generated insights as measured by product team feedback and roadmap influence

• Customer conversion rates from pilot participants to paying customers post-GA

Why This Role Matters

This position is critical to Slack's continued innovation and market leadership. By creating world-class pilot programs, this role will

• Reduce product risk through systematic customer validation

• Accelerate time-to-market with higher-confidence launches

• Strengthen customer relationships through meaningful collaboration opportunities

• Build competitive advantage through superior product-market fit validation

The role offers significant growth potential as Slack's product portfolio expands and our customer base diversifies across segments and use cases.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $177,600 to $244,200.

For California-based roles, the base salary hiring range for this position is $177,600 to $244,200.