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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

What We Do

MuleSoft and Heroku are looking for a software engineer to join our growing Oversight Engineering team. Our Oversight Engineering team is tightly integrated across all MuleSoft and Heroku product engineering teams. We work closely with these service teams across these two organizations to help them improve on Cost Optimization, Security, Compliance, Efficiency, Performance, and Resiliency for our commercial and public sector cloud environments.

In this role, you will have the opportunity to:

• Work on large scale infrastructure that has millions of assets across multiple geo regions.

• Leverage the state of the art infrastructure and data technology, and build on top of Salesforce’s Data + AI platform: Data Cloud & Agentforce.

• Drive the planning and remediation of cloud efficiency issues across our cloud environments

• Manage multiple projects simultaneously, develop strategies and plan/prioritize execution

• Collaborate with cross functional teams such as Infrastructure Engineering, Security, Compliance & Risk, Finance Partner, Business Operations, Sales and Pricing, to achieve MuleSoft/Heroku’s cost efficiency goals etc.

• Create attractive and informative visualizations on top of our data using Tableau

• Build intelligence to automatically detect and notify on anomalies.

• Help to share our work to the open source community

Qualifications

Ideal candidates should have strong communication skills (both written and verbal), excellent interpersonal skills including the ability to work with engineering teams. It’s important that candidates have the ability to meet deadlines, keep organized records, and troubleshoot issues. Other requirements include:

• A related technical degree required

• 2+ years experience as a data scientist or data engineer

• 2+ years experience working on AWS

• Experience developing on Salesforce platform, especially Data Cloud and Agentforce.

• Strong experience with query languages such as Python, SQL, SOQL, etc

• Experience with CI/CD pipelines on Jenkins, Spinnaker, etc.

• Experience with AWS cost data analysis and finance data analytics (preferred)

• Experience with Kubernetes (preferred not required)

• Experience with Security and Compliance requirements (preferred not required)

• Hold an AWS certification (preferred not required)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.