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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role
Collection Analysts are directly responsible for working with our end user customers to receive payments for products and services. The position’s contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company’s cash flow performance continues to grow each quarter. The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance. Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow.

As the Accounts Receivable portfolio for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional resources to manage it.

This position will be assigned an individual Accounts Receivable portfolio of between $40 and $60 million a year in which they will be accountable for its performance.

Responsibilities

• Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other Salesforce.com employees including Sales to achieve results.

• Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship.

• Facilitate customer payments by providing necessary documentation to customer

• Resolves customer account differences working with other employees including Sales.

• Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person

• Participates on process improvement projects as assigned

• Provides reports on assigned portfolio as requested to A/R Operations management

• Ensures compliance with all company policies

• Provides training as requested.

Required Skills

• 2+ Years of Collections Experience

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Experienced in Customer relationship management and handling a variety of customer interactions

• Demonstrated initiative

• Ability to work independently

• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines

• Thrives in a team environment

• Past participation in process improvement initiatives and/or business improvement projects

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.