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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

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The Business Operations Specialist will ensure the smooth and effective operation of the Sales organization by focusing on content localization, multilingual communication support, and critical data analysis. This role is essential for maintaining operational efficiency and enhancing the quality of service delivered to our global customer base.

The ideal candidate must be proficient in Korean and English, with proficiency in Japanese being a strong plus.

Key Responsibilities:

As a Business Operations Specialist, you will primarily be responsible for the following areas:

Content Localization and Quality Assurance

• Localize our internal/external materials, delivery content, and website resources to ensure they are culturally appropriate and easily comprehensible for local customers.
• Conduct regular reviews and make proactive improvements to maintain and elevate the quality of all localized content.
  

Multilingual Communication and Collaboration

• Facilitate multilingual communication support for internal and external meetings, presentations, and official documentation.
• Ensure effective and seamless communication between internal teams and external stakeholders across various regions.
  

Data Management and Reporting

• Collect, organize, and analyze various data points relevant to business Key Performance Indicators (KPIs) and performance.
• Support the creation of key reports and dashboards used for strategic decision-making.
  

General Operations Support

• Provide broad operational assistance for our team's daily activities.
• Flexibly address team needs, including operating related tools and systems, drafting necessary documentation, and organizing materials and resources.
  

Required qualifications:

• Experience: Minimum of 2 years of professional work experience.
• Language Proficiency: Business-level proficiency (reading, writing, speaking, translation, and interpretation) in Korean and English.
• Technical Skills: Foundational skills in business applications, including Google Workspace (Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint).
• Documentation: Experience creating formal business documents (e.g., external correspondence, meeting minutes, reports).
• Data Handling: Proven experience in data processing and editing using advanced spreadsheet functions (e.g., VLOOKUP, SUMIF, COUNTIF) and Pivot Tables.
• Attention to Detail: Proven ability to execute tasks with high accuracy and meticulous attention to detail.
• Collaboration: A demonstrated ability to work effectively and cooperatively as part of a team.
• Growth Mindset: Self-directed learner with a strong eagerness to acquire new tools and technical skills.
• Data Competency: Experience processing data with accuracy, demonstrating an understanding of data organization principles.
  

Preferred qualifications:

• Professional work experience within the IT industry and the global company.
• Prior experience using Salesforce products (Service Cloud, Tableau, Slack, etc.).
• Language Proficiency: Business-level proficiency (reading, writing, speaking, translation, and interpretation) in Japanese.
  

Working conditions:

• This role offers a flexible work arrangement, allowing you to work remotely or from our office.
• You must be able to work independently and proactively while maintaining strong cooperation with team members in a remote setting. Information exchange will primarily occur through Slack and Google Meet web conferences.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.