To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you an experienced technical writer who loves diving into the technical details and isn’t afraid to read code? We’re a collaborative team of writers working with developers, quality engineers, product managers, and usability experts to make Salesforce easier to use. In this role, you’ll be creating content for a highly technical developer and admin audience, covering everything from APIs and automation to platform services.

You’ll work on complex, highly technical projects, including UI/UX text reviews, developer guides, API references, and in-product help. You’re a problem solver with strong people skills, able to turn intricate technical details into clear, accurate, and useful content. You’ll also apply your content strategy expertise to plan and deliver documentation that supports new product and feature development. If you’re self-directed, passionate about technology, comfortable reading code, and eager to produce high-quality documentation, this role is for you.

Required Skills and Experience

• Bachelor’s degree in a STEM field, Communications, or similar

• Proven English writing skills with samples

• 8+ years of Technical Writing experience with 4+ years of experience writing for a developer audience

• Ability to work on multiple projects at once

• Ability to learn new technologies quickly

• Strong content strategy skills with a customer advocacy mindset

• Phenomenal people and communication skills

• Focus on quality and details

• Strong team player

Desired Experience and Skills

• Experience with source control software such as Perforce and Git

• Experience with Markdown

• Knowledge of DITA and XML-based authoring tools such as Oxygen

• Experience documenting APIs

• Working knowledge of XML or HTML

• Experience with AI or GPT interfaces and prompts

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.