To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Office of the Chief Revenue Officer (CRO) is seeking a highly motivated and operationally excellent Lead, Executive Customer Engagement to orchestrate and scale the CRO’s high-volume 1-1 and 1-many engagement with our most strategic customers across the EMEA region.

This role is the operational engine behind the CRO’s 60+ quarterly customer 1-1 meetings. You will be responsible for the end-to-end management of each engagement, from initial request to post-meeting follow-through. You'll also support the execution of 1-to-many executive programs, such as thought leadership dinners and executive hospitality at major events. Partnering closely with and guided by the Sr. Director of CRO Strategic Engagement, you will ensure every customer interaction is meticulously planned, strategically aligned, and flawlessly executed, ultimately strengthening our customer relationships and driving business momentum.

The ideal candidate is a "corporate athlete" with a deep passion for customer success, impeccable organizational skills, and the executive presence to interact with senior stakeholders. You thrive on bringing order to complexity and are driven by the opportunity to make a significant impact at the highest levels of the company.

Key Responsibilities:

1. Pre-Meeting Strategy & Preparation

• Intake & Prioritization: Manage the pipeline of incoming customer meeting requests for the EMEA region, partnering with OU leadership to assess strategic importance and align with the CRO's priorities.

• Executive Briefing: Develop comprehensive executive briefing documents for the CRO, leveraging best practices and processes developed by the CRO Office. This involves synthesizing information from account teams, distilling complex customer histories into concise insights, and clearly articulating meeting objectives, talking points, and desired outcomes.

• Stakeholder Orchestration: Drive alignment across internal teams (Account Executives, Solution Engineers, Customer Success, Product Marketing) to ensure a unified strategy and clear roles for each customer engagement.

• Content Coordination: Partner with account teams and subject matter experts to prepare and refine all meeting content, including presentations and demo flows, ensuring they are tailored to the customer and reflect Salesforce's strategic narrative.

2. Meeting Execution & Support

• Executive Readiness: Ensure the CRO is fully prepared and equipped with all necessary materials and context ahead of every meeting.

• Real-Time Support: Serve as the primary point of contact for account teams for any last-minute adjustments or logistical needs, ensuring a seamless experience.

• Information Capture: Attend key meetings as needed to capture critical action items, decisions, and customer feedback to ensure rigorous follow-through.

3. Post-Meeting Follow-Up & Analysis

• Action & Accountability: Systematically track all follow-up items and commitments, ensuring clear ownership and timely execution by the responsible teams.

• Executive Communications: Draft timely, high-impact follow-up communications from the CRO to customer executives, reinforcing key messages and next steps.

• Impact Analysis: Partner with the Sr. Director of Strategic Engagement to track and analyze the effectiveness of customer engagements, identifying trends and opportunities for process improvement.

4. Scalable Operations & Program Management

• Process Excellence: Develop and refine playbooks, templates, and best practices to standardize the engagement process, enabling efficiency and excellence at scale.

• 1-to-Many Event Support: Support the planning and execution of 1-to-many executive programs, including thought leadership dinners, exclusive roundtables, and executive hospitality at major events.

• Rhythm of the Business: Manage the calendar and rhythm of the CRO's customer engagement pipeline for EMEA, providing visibility to key stakeholders (OU leaders and their teams) and ensuring a proactive, well-managed schedule.

Qualifications:

• 4-5+ years of experience in a customer-facing role (e.g., Sales, Solution Engineering, Customer Success, Professional Services), strategic consulting, or a program management/chief of staff function within a go-to-market organization.

• Deep understanding of enterprise sales cycles and the dynamics of a go-to-market organization, preferably within a technology or SaaS environment. Salesforce experience is a strong plus.

• Exceptional written and verbal communication skills, with a proven ability to craft clear, concise, and professional content for C-level audiences.

• Impeccable organizational and program management skills, with the ability to manage dozens of concurrent workstreams, prioritize effectively, and maintain meticulous attention to detail in a fast-paced environment.

• High EQ and stakeholder management skills; you know how to build rapport, influence without authority, and navigate complex internal dynamics to drive alignment and get things done.

• A strong bias for action and results-oriented mindset. You are scrappy, resourceful, and skilled at navigating ambiguity to make progress with limited guidance.

• Discretion and judgment in handling sensitive and confidential information.

• Flexibility to accommodate the demanding schedule of a C-level executive, including non-standard hours as required.

• Fluency in Spanish and English is required. Fluency in an additional European language (e.g., German, French) is a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.