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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

As a Business Operations Associate Analyst on the APAC Professional Services operations team, you'll play a key role in supporting and improving our Professional Services processes, systems and tools. You will work closely with senior leaders and team members across Professional Services Operations, Delivery, and IT to understand their needs and help design, test, and implement new solutions. The ideal candidate has strong knowledge of Salesforce and is comfortable working with both standard and custom tools, analysing data, and creating reports and dashboards.

Key Responsibilities

• Data Analysis & Reporting: Create, maintain and interpret reports and dashboards in Salesforce, Tableau and Excel to measure key performance indicators (KPIs) for Professional Services. Evaluate ongoing business performance against growth targets to support daily operations

• Operational Infrastructure & Process Improvement: Triage and troubleshoot operational issues and optimise infrastructure/systems/processes for scale using Google Sheets, SQL, Snowflake, Excel and Tableau.

• System and Tool Support: Provide ongoing support for existing applications and tools, including data management and reporting. Understand how our tools work and how they can be configured to support our business needs.

• Project Collaboration: Work with various teams to help design and implement innovative solutions that increase process efficiency. Support projects from initial requirements gathering through to successful implementation.

• Planning Processes: Support extensive planning process and pivotal initiatives through capacity planning, efficiency, review, market segmentation, territory carving, quota/incentive design and more.

Required Skills:

• Experience: 1-2 years of experience in a business operations or business analyst role, with a focus on tools, processes, and continuous improvement.

• Technical Skills: Experience with Google Sheets, Excel, SQL, Snowflake, Tableau. Solid understanding of cloud computing and the Salesforce product family a plus.

• Data & Reporting: Proficient in generating reports in Salesforce and advanced knowledge of Excel.

• Education: Bachelor's degree required.

Preferred Skills:

• Strong analytical and problem-solving skills with a detail and quality-oriented approach.

• Strong communication skills to translate complex info into easily digestible insights and executive presentations

• Strong presentation skills, especially related to building compelling PowerPoint/Google Slides presentations

• Resilient Self-starter and high degree of motivation to go above and beyond the task at hand

• Highly collaborative style with strong networking skills across business functions

• Flexibility and ability to adjust on the fly to new demands; sense of urgency

• Passionate around quantitative analysis, Excel, and reasoning

At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.