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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

INDUSTRY ADVISOR

Retail
Mexico City - MX

We have an exciting opportunity for an experienced Customer Advisor to join our Solutions community and work with Retail Industry.

The successful candidate will have demonstrated experience in building trusted relationships with cross-functional teams, and working with senior leaders in Energy vertical and across Salesforce Sales and Solutions organisation to drive customer and business impact. You will be instrumental in influencing strategy, planning and executing programs, driving optimisation and measuring our shared success. They will lead/drive our enterprise positioning and solution strategy discussions with customers as well as having a proven successful track record of energy sector thought leadership, building, developing business cases and leading enterprise software engagements or implementations.

Our Salesforce customer advisory roles are a mix of thought leadership, customer advisory, account strategy, business development, sales execution, and partner engagement in the Retail industry and requires extensive prior industry experience in energy. The candidate would be a natural evangelist with proven leadership experience to drive organizational engagement; an extensive executive-level network across industries; developed deep partnerships with System Integrators and ISVs; and drives industry thought leadership around digital transformation.

The Industry Advisors drive collaboration with Sales and all other support functions to complete the primary focus of crafting and closing revenue to over-achieve on company quota objectives.

RESPONSIBILITIES

• Develop a consultative transformation framework that is used to guide sales teams, partners, and customers to:
  1. Elevate the clarity of Salesforce technology as a digital partner of choice.
  2. Develop journey maps, deliverable frameworks, and advisory engagement models to overcome culture, business, technology, and political barriers to migrating critical business functions to the Salesforce platform
• Collaborate with customers, industry bodies and product management to craft the evolution of industry blueprints, investment in industry-specific capabilities, and partnerships to drive the vision and thought leadership for the industry
• Engage with top customers and prospects to support account planning, provide direct deal support, and provide industry expertise and strategy in key sales opportunities globally
• Influence solutions creation to help educate and enable sales, presales, and customer success teams
• Engage with key partners on targeted accounts and regional engagement strategies aligned with our overall strategies
• Present and lead executive roundtable discussions and industry event presentations
• Triaging account strategy requests and categorizing accounts systematically to ensure the accurate resources are being used against the highest priority Annual Contract Value (ACV) targets and accounts identified for industry relevance, use case, and name recognition in the industry
• Develop a deep understanding of our customers expectations and requirements and what are the triggers for growth in our most strategic accounts

PREFERRED QUALIFICATIONS, EXPERIENCE & SKILLS

• Minimum 10 years combined Sales, Leadership, Product Marketing, Sales Enablement, Operations and/or similar functions in Fortune 500 enterprise software vendor, credible professional services firm or iconic and respected energy companies
• Minimum of 5 years experience in the retail Industry
• Experience with deploying or using Salesforce with a hardworking vision for how we can change the industry in the Age of the Customer (Must)
• Validated ability in leading digital transformation and large-scale change management efforts
• Ability to influence across a broad spectrum of individuals, and functions and regions
• Action-oriented, entrepreneurial, flexible and innovative approach to operational management
• Ability to engage and motivate teams
• Ability to lead through organizational change and virtual teams
• Strong executive presence and an ability to quickly establish credibility with senior leadership
• Outstanding written, verbal communication, presentation skills in front of audiences ranging from small executive meetings to very large keynote presentations
• Self-starter with ability to multitask in the fast-paced and high-pressure work environment of a start-up paced software company
• Demonstrated industry thought leadership in the energy sector
• Strong customer orientation and results-driven leader
• Strong understanding of Salesforce products (must)
• Outstanding problem solving and analytical skills; demonstrated ability to structure complex. problems, develop hypotheses, and present well-supported solutions
• Demonstrated ability to analyze and interpret data for value based discussions

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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