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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Real Estate and Workplace Services
Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus (we’re talking 30+ countries!) is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place—where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey.

Overview of the Role:
Our Workplace Programs Team is continuously exploring fresh ideas, technology, and programs to build environments that are not just productive, but also engaging, inclusive, and supportive of the business and of overall well-being. We do this by constantly seeking alignment and driving operational efficiency, using our data to inform decisions and tailoring guidelines to perfectly match our culture. Our work involves significant cross-collaboration and maintaining strong relationships with our business partners and stakeholders.

As a Workplace Services Associate Analyst, you'll be crucial in creating, launching, improving and running new workplace initiatives. You'll help test and roll out innovative changes to our programs, CAFM tools, which ultimate will impact the entire employee experience.
We're looking for someone with an analytical mindset who can design ways to clean and analyze data, turning insights into actionable reports with realistic recommendations to support smart decision-making. You'll also bring a change enablement approach, using data to spot operational gaps. You'll then empower your Workplace Services colleagues to navigate challenges, test solutions through pilots, and help implement company-wide change management strategies. Your work will ensure these diverse experiments run smoothly and effectively, helping us make data-backed decisions for constant improvement.


Description:

• Collect, analyze, and interpret data related to Workplace Services to understand employee needs, trends and identify areas for improvement
• Document, track, and monitor all workplace services service desk requests to ensure timely and accurate resolution in line within service level agreements (SLAs)
• Monitor key performance indicators (KPIs) related to service initial response times and overall workplace satisfaction
• Data Analysis and Reporting, create reports to communicate data insights, making sense of them to drive tangible improvements and strategic decisions.
• Identify where Workplace Services data resides (e.g., Service Desk and REWS tickets, space utilization metrics, program feedback surveys, pilot results), figure out the best methods and tools (e.g., Excel, Google Sheets, Tableau) to extract, organize, and "clean" this data identifying and correcting errors, removing duplicates, standardizing formats, and ensuring data quality so that it's reliable for analysis.
• Collaborate with the Workplace Services team to implement improvements based on data insights and feedback
• Develop and maintain a knowledge base of documents for Workplace Services teams and employees
• Serve as a point of contact for the Service Desk Agent when escalated employee concerns, ensuring quick resolution
• Participate in cross-functional projects to promote a seamless workplace experience
• Assist with onboarding and offboarding processes from Workplace Services teams
• Change Enablement Support, focused on the "people side" of change, ensuring that new initiatives, processes, or technologies are adopted successfully by employees and that the Workplace Services team is equipped to support these changes.
• Collaborate with the Workplace Services and IT teams to troubleshoot issues and implement improvements
• Agility and innovation: Stay agile in managing multiple projects, adapting to shifting priorities, and quickly resolving challenges to maintain smooth operation.
• Promote Salesforce values: Champion a culture of inclusivity, sustainability, and social impact, ensuring all we do is align with the company’s commitment to equality, accessibility, and philanthropy.

Requirements:

• +4 years Customer Experience support and Data&Reporting
• Strong ability with Google Workspace, Slack and Salesforce Service Cloud
• Strong ability with Slack and Salesforce Service Cloud
• Proficiency with data analytical tools such as Google Looker Studio, Service Cloud, Tableau, CRM Analytics
• Strong data analysis skills: Comfort in gather, interpret and present data to influence decisions, report on projects / pilots outcomes, and assess adoptability. Proficient with tools like Google Sheets, Excel, and other data reporting tools.
• AI Certifications such as Agentforce, Google Studio AI/Gemini, or similar are a plus.
• Excellent written and verbal communication skills, with experience using collaboration tools like Slack, Teams, Google Chat, or similar platforms. Ability to report back to diverse audiences.
• Hands-on, proactive attitude: A self-starter who takes ownership of tasks, proactively solves problems, and maintains a hands-on approach to executing events, ensuring no detail is overlooked.
• Fluency in English is required for effective communication across LATAM and with global teams. Spanish (is a plus)

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.