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Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the team
The Global Brand & Creative team within Marketing is responsible for our brand and marketing creative. From building brand awareness campaigns to designing experiences like Dreamforce, our multifaceted team does it all. We are a collection of creative visionaries,craftspeople, storytellers, strategists, producers, and more, whose sole purpose is to bring the brand to life across our incredible portfolio of work.

About the role
We are building a new production studio hub in Mexico City as an extension of our production studio in HQ. As the Studio Manager you will be the leader of this growing team. You will have the ability to do hands-on production as needed but your primary responsibility will be managing the workflow, talent and well-being of the team. The team will be responsible for producing a broad range of projects focusing on events signage for Dreamforce and our global events, digital demand gen campaigns that include email, banners, social and landing pages, Presentation design for executive presentations and events keynotes, and eventually motion graphics and video editing.
As the Studio Manager, you will be responsible for working with the Sr. Director and Operations Lead to implement our workflow process in this new team as projects come in from HQ within our workflow in Slack Lists. You will manage a growing team of production designers, graphic designers, project managers, digital developers and other production resources and lead in the hiring of each of these roles as we continue to build the team.

What you will do

• Work with recruiting and Senior Director on hiring open positions within the Mexico City team, reviewing job descriptions, candidates and conducting interviews.
• Work closely with the project manager on intaking projects from within our Slack Request channel ensuring all necessary details are captured to deliver on project request.
• Partner with HQ team on planning and prioritization to ensure effective resourcing for output across our identified lines of business
• Manage the day to day resource management of the team ensuring team is effectively allocated and moving projects to manage workload accordingly
• Provide brand governance on work coming through the studio, flagging if work is off brand and not following standards and following up with the business partners accordingly.
• Provide regular reporting to HQ team on work coming through the Mexico City studio, delivering data on volume, project types, duration of delivery, etc.
• Participate in regular QBRs with creative operations and program management to assess our tools and workflow and optimize and update regularly, implementing AI technology and automation where appropriate.

What experience you have

• Proven track record of experience Marketing, Design or related field and leading scalable content production teams in a global matrixed organization.
• Bilingual (English/Spanish)
• Working with distributed teams across multiple time zones
• Deep understanding of creative production processes across digital, video, audio & print formats
• Experience implementing and utilizing project management tools such as Slack Lists, Asana, Jira, Workfront etc.
• Familiarity with AI and automation tools in creative production
• Experience managing internal client relationships and agencies
• Strong verbal and written communication skills
• 8+ years experience managing creative production both hands-on and leadership roles, Industry or related creative experience and leading and managing a team in an enterprise organization with globally managed resources

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.