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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for an Associate Program Manager based in Sao Paulo (or Buenos Aires) to support the design, execution, and optimization of strategic programs and initiatives across the LATAM region. This role requires a strong analytical mindset, project coordination skills, and the ability to work cross-functionally to drive impact through well-structured, scalable solutions.
The Associate Program Manager will collaborate closely with senior leadership, internal stakeholders, and regional teams to ensure the delivery of high-quality programs that enhance operational efficiency, drive regional alignment, and support employee and customer experiences.
The ideal candidate is detail-oriented, hands-on, and proactive, with a strong ability to manage multiple priorities and workstreams. This position reports to the Workplace Services Program Manager for LATAM and plays a critical role in supporting business growth and operational excellence.

Responsibilities:

Program coordination and execution:
Support the implementation of Workplace Services programs across LATAM, including operational enhancements, process improvements, employee experience programs, vendor management, and service delivery tracking.

Cross-functional collaboration:
Partner with global and regional teams such as Real Estate, Employee Success (HR), Procurement, Legal, Communications, and Finance to ensure alignment and integration across projects and initiatives.

Operational insights and reporting:
Use data and insights to guide decisions, track program performance, and report outcomes to leadership. Build dashboards, summaries, and program updates that tell a clear and actionable story.

Support business cases and program strategy:
Assist in preparing business cases, cost analyses, and resource allocation plans that support long-term strategic decisions across LATAM offices.

Drive continuous improvement:
Identify gaps, opportunities, and inefficiencies across workflows or services and propose scalable solutions to address them.

Documentation and process development:
Create and maintain standard operating procedures (SOPs), program documentation, and knowledge base resources to ensure consistency and repeatability across the region.

Vendor coordination support:
Help coordinate third-party services and contractors involved in regional programs, ensuring deliverables meet scope, budget, and service standards.

Communications and stakeholder engagement:
Prepare program communications, updates, and presentations. Help manage change efforts and ensure clear, consistent messaging across all levels of the organization.

Regional program alignment:
Ensure all LATAM programs reflect the company’s global goals and values while remaining relevant to local teams and culturally appropriate.

Experience / Skills Required:

• 4+ years of experience in program coordination, project management, workplace operations, or a similar function — ideally in a fast-paced, multicultural, and data-driven environment.
• Fluency in English and Spanish is required for effective communication across LATAM and with global teams.
• Strong skills in data analysis and visualization, using tools like Google Sheets, Excel, Tableau, or similar platforms.
• Experience with project management tools such as Asana, Smartsheet, Monday.com, Trello, or Jira.
• Proficiency in collaboration platforms such as Slack, Google Workspace, and Microsoft Teams.
• Ability to prioritize and manage multiple projects or workstreams simultaneously with a high level of detail and quality.
• Comfortable working with ambiguity, shifting priorities, and evolving business needs.
• Excellent verbal and written communication skills, including preparing reports, presentations, and process documentation.
• Experience working with vendors, contractors, or external partners in a corporate environment is a plus.
• Strong problem-solving abilities and a growth mindset; eager to learn, improve, and contribute to a high-performing team.

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