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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.


The Financial Services Delivery Team works with customers across various verticals & sub-verticals in the Financial Services Industry. The insurance industries sub-vertical team provides an end-to-end solution offering that spans business processes from Quote, Rate and Bind to Policy administration and Claims management. Combined with OmniStudio it allows the creation of customer centric insurance solutions where agility and automation is an integral part of the platform.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM Company?

Role Description

Our team collaborates with our Customers and Partners during the project lifecycle to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive towards the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Based on seniority they are involved in the building of solutions (configuration and coding) and/or leading diverse teams of resources in delivery or in strategic aspects.

Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.

Your Impact

Through our extended onboarding program of formal certifications, internal training, knowledge transfer, hands on experience and closely working with other Technical and Program Architects you will become a Salesforce Industries Authority at the forefront of our Architecture offerings, delivering outstanding customer success.

To be successful in the role you:

• Ensure scalable and standard methodology solutions to meet and exceed customer needs
• Guide the evaluation of business and technical requirements
• Build relationships with key collaborators and team members
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer
• Review and guide project vision and direction, implementation approach and key artefacts
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management
• Where required, hands-on application configuration to meet customer needs
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence
• Fuel our internal growth by identifying, leading or contributing to internal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.
• Where required, support pre-sales activities to position Salesforce Services
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities

Basic Requirements

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages
• Prior experience in the Financial Services/Insurance Industry
• Strong Salesforce background in areas of Technical & Solution Architecture, Integration, Security, Large Data Volumes
• Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Master Data Management.
• Ability to analyse, design, and optimise business processes via technology and integration
• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases
• Work independently and as part of a distributed team and a willingness to take ownership of problems
• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Available to travel regionally and occasionally internationally depending on customer needs

Preferred Requirements

• Prior Insurance Industry Experience including either General Insurance, Life or Health Insurance with an Insurance Organisation or as a part of a broader Financial Services Organisation
• Understanding of key insurance concepts and processes such as quote, rate, bind, endorsements, commissions and claims lodgement/management would be advantageous
• Salesforce Certified including Salesforce Application Architect, Salesforce Systems Architect & Salesforce OmniStudio Consultant & Developer Certifications
• Salesforce Industries Implementation Experience
• A detailed understanding of Web Services, Data Modelling, Cybersecurity requirements and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)
• Ability to build and maintain key relationships with C-level / mid-level and key decision makers
• Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation
• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions
• TOGAF and Industry Architecture qualifications.
• Agile Methodology certification such as Scaled Agile Framework.

Benefits & Perks:

Check out our benefits site (https://salesforcebenefits.com/international.html) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Visit for the full breakdown!

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.