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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the Role:
We are seeking a highly skilled and experienced Portfolio/Program Director to join our Lead to Cash (L2C) PMO. This role involves managing the delivery of a portfolio of complex, cross-functional enterprise transformation initiatives for Salesforce. The L2C PMO is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, sales operations, global incentive compensation, partner operations, and corresponding systems enablement functions, required to support the sales organization.

This role encompasses a variety of responsibilities and skills including leading a team of Program Managers in daily program delivery of scope, schedule, and budgets, dependency & risk management, strategic planning, and multiple levels of stakeholder management. Additionally, you will act as a liaison to enterprise program management partners, operate as a trusted advisor with the Lead to Cash executive management teams, and update executive leadership on strategies and challenges. This role will partner closely with a broad ecosystem of partners such as technical program managers, business subject matter experts, product development, compliance/legal experts, and change management/enablement teams to deliver process, policy, data, and AI technology transformation.

Responsibilities:
These core capabilities are essential for thriving in a role that demands consulting-like agility, customer-facing responsiveness, and the ability to manage complex, high-stakes programs within a rapidly evolving enterprise environment.

• Provide effective and inspiring leadership, acting as a trusted advisor to senior leadership, by being actively involved in all phases of program strategy and delivery services, developing a broad and deep knowledge of assigned portfolio.
• Identify opportunities to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges
• Demonstrate the ability to quickly adapt self and team to shifting priorities and demands, maintaining a high level of performance and composure in a fast-paced, dynamic and highly visible environment.
• Cultivate and maintain strong relationships with internal stakeholders and executive management, ensuring clear communication, alignment, and support for program objectives.
• Drive accountability across teams to mitigate risks, make decisions, and accelerate project execution for timely delivery across cross-functional teams and within-budget completion.
• Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to manage dependencies and achieve program goals.
• Serve as the first line of escalation and resolution for potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.
• Utilize compelling storytelling and data-driven insights to influence and engage stakeholders at all levels, driving consensus and decision-making.
• Exhibit excellent problem-solving skills with a proactive, solution-oriented mindset to overcome obstacles and drive program success.
• Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness.
• Bring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellence

Preferred Qualifications:
This is an extraordinary opportunity for an individual with extensive program management experience and domain expertise to make significant impact and fuel our next wave of transformation at Salesforce.

• 10+ years of experience in complex program management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity.
• Deep subject matter expertise in Lead to Cash business processes based on relevant frontline experience and/or experience transforming and implementing Lead to Cash processes and technologies.
• Demonstrated ability to improve the efficiency of business processes with both technology and process improvement methodologies.
• Solution-oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward.
• Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating with a sense of urgency and fostering the same in others.
• Ability to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders.
• Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.
• Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes.
• Ability to learn quickly and work effectively in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high-profile area.
• Ability to point to specific examples of having led and organized large, cross-functional transformation projects, program development, and the business results achieved.
• Highly entrepreneurial, flexible, and innovative with a demonstrated bias for action and thriving in a matrixed, fast paced environment
• Effectively manage, motivate and champion a team of Program Managers in a direct people manager capacity as well as ability to align and lead a team of cross-functional project members
• 3-4 years experience in a people management role
• Accountability – assumes ownership for achieving personal and team goals.
• Experience with Salesforce is a plus.
• Experience with Smartsheet, Asana, or Project Management tools is a plus.
• PMP certification preferred.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600.

For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.