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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

If you are a highly-organized, detail-oriented person that thrives working in a fast-paced environment, Salesforce is looking for you!

Salesforce Global Communications is looking for a Traffic Coordinator with experience supporting a high volume of projects with cross-functional teams. In this role, you'll play a key part in bringing our communications strategies to life by owning the execution and trafficking of messages across our internal channels. You’ll work closely with content creators, Comms managers, and technical teams to ensure timely, accurate, and high-quality delivery of messages that reach employees where they are.

From email and intranet publishing to Slack and other internal platforms, you’ll be the go-to person for ensuring messages go out smoothly and on time. This position is ideal for a results-oriented professional who is passionate about traffic management and looking to grow with the team.

Job Responsibilities:

• Triage, traffic, prioritize, schedule and deploy all internal communications across multiple channels (email, intranet, Slack, large-scale calendar invites, etc)
• Maintain publishing calendars and coordinate timing across teams and campaigns to avoid conflicts
• Provide regular project updates and statuses of all projects in weekly meetings with teams
• Drive accountability for deliverables, deadlines and outcomes with the team and stakeholders
• Flag potential issues early and often
• Manage any escalations that arise during the request lifecycle
• Motivate and adapt to different working styles based on the teams involved
• Perform quality assurance checks on content and links to ensure accuracy, formatting and accessibility standards are met
• Serve as the primary point of contact for the Technical team to help resource and prioritize requests
• Form strong partnerships with stakeholders and manage their rounds of review and approvals
• Build subject matter expertise and identify key partnerships or new processes to help improve the publishing process
• Perform reviews of all requests received and completed and present the findings in a report format
• Conduct ongoing audits of projects and reduce surprises by proactively managing risks
• Where applicable, develop new tools or frameworks to automate or streamline processes

Required Skills:

• 1-3 Years of experience in communications, traffic management, project management, marketing operations or a related field
• Experience coordinating high volumes with cross-functional teams and communicating across partners
• Exceptionally organized with strong attention to detail
• Outstanding interpersonal skills
• Ability to juggle multiple priorities in a fast-paced environment
• Great “problem-solving” ability within a high-pressure environment
• A collaborative team player who thrives in a service-oriented role
• Strong written and verbal communication skills, with a focus on clarity and consistency
• Familiarity with internal communications platforms (i.e. email campaign tools, CMS, Slack) is a plus
• Experience in a large, global organization is a plus
• Experience with basic HTML or CMS editing experience is a plus

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $88,800 to $122,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.