Associate Customer Adoption Analyst
Salesforce
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Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
職務内容
■ プログラムマネジメント
- グローバル施策や新たな取り組みの意図を正確に把握し、日本市場に適用・展開するプログラムを設計・推進
- 必要な情報の自律的な収集と分析、ローカル・グローバルを横断する関係者との調整
- 関連部門・チームの巻き込み、スケジュール管理、課題管理を含めた、エンドツーエンドでのプログラム運営
- 成果に対する振り返り・改善サイクルの実行
■ オペレーションの改善
- データドリブンな業務改善施策の立案と推進
- プロセスの効率化・標準化、KPIの可視化・分析
- 顧客体験の一貫性・再現性の向上
■ 顧客エンゲージメントの促進
- 顧客向け支援メニューの利用促進の取り組みの企画・運営
- ユーザーグループ、ウェビナー等のマス向けイベント企画・運営と参加促進
- 顧客属性に応じた情報発信と最適なコミュニケーション戦略の策定・実行
■ デジタルコンテンツの企画・開発・改善
- Success Navi、メール、動画、ウェビナーなどを通じたコンテンツ戦略の立案・実行
- 顧客ニーズに合致した高品質コンテンツの制作と改善サイクルの実践
■ AgentforceおよびAIの活用推進
- AgentforceやAI技術を用いた業務最適化・顧客接点の高度化
- ナレッジの整理・体系化・活用促進
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.