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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for a Renewals Manager to join our growing team who will build strategic relationships with Sales, Customer Success, Finance, Pricing, Legal, and Renewals to minimize attrition while maintaining accurate forecasts. The candidate will be responsible for identifying potential attrition risks during the term of the contract and engaging with the customer and internal stakeholders to resolve the underlying issue, optimize the financial outcome, maintain forecasts, and drive customer success while adhering to all Salesforce policies.

Responsibilities:

• Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term

• Provide accurate 90 day rolling forecasts for assigned renewal region through accurate maintenance of renewal opportunities.

• Leverage existing processes and reporting as well as lead the creation of new methods for early identification of potential attrition to drive early engagement

• Perform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issues

• Be the expert and provide guidance to the extended team on optimal resolutions

• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.

• Responsible for creation of replacement contracts and detailed quotes with approvals.

• Provide renewals management with regular status updates and accurate visibility to forecasted attrition, and escalate as needed for support.

• Maintain renewal opportunities and associated data as needed to ensure accuracy

• Handle a high volume of engagements concurrently

Required Skills/Experience:

• 3-5 years + proven success in a Sales, Renewals, or Account Management capacity with a strong focus on negotiating transactions and resolving contractual issues.

• Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to build a business case and drive consensus

• Strong customer management skills

• Excellent negotiation skills

• Strong analytical background with proven problem solving skills

• Highly effective communication skills

• Capable of explaining complex situations clearly and credibly across all functions and levels of the organization.

• Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities and Excel

• Experience working with a large global sales organization

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Colorado-based roles, the base salary hiring range for this position is $68,600 to $91,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.