To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Real Estate & Facility Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description

The Associate Manager, Workplace Services MEP Engineering reports to the Senior Manager, Workplace Engineering, Americas. They will be responsible for providing on-site technical expertise to maintain building systems, support team members and events, and manage high-value facility assets. This is a full-time, in-office position based in Salesforce Tower San Francisco.

Core Job Functions

Building Systems Maintenance & Operations

• Serve as the primary point of contact for all mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce West Coast office locations (San Francisco, Palo Alto, and Irvine).

• Function as a subject matter expert in mechanical and plumbing systems, including HVAC systems, localized wastewater treatment plants, and commercial kitchen systems, offering engineering expertise and providing technical oversight.

• Conduct weekly critical asset walkthroughs to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly.

• Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process.

• Maintain relationships with service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed.

• Handle tenant BMS access on-site and remotely, and maintain lighting controls programming access as needed.

• Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems.

• Collaborate with the Salesforce Project Design & Delivery team to coordinate vendor access during capital projects and improvements, ensuring MEP operational alignment.

• Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services.

Asset Management & Planning

• Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS).

• Conduct quarterly asset surveys using CMMS, ensuring equipment information is accurate and up to date.

• Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing.

Climate Action & Carbon Reduction

• Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills.

• Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs.

Events & Hospitality

• Handle lighting control systems and create specialized programs as requested by the Events team or for special events.

• Create specialty HVAC programs as needed for Events team or special event requests.

• Enforce and review Vendor Work Rules to ensure safe vendor participation in events.

• Coordinate with the Events team on external vendor MEP needs.

Health, Safety, & Emergency Preparedness

• Maintain and implement safety protocols documents in coordination with the Salesforce Health and Safety team.

• Implement building protocols according to Workplace standards in response to adverse events (e.g., smoke and wildfire, airborne pandemics).

• Maintain and monitor Indoor Air Quality (IAQ) sensors for the Tower location, solving issues as needed.

• Embed environmental, health, and safety (EHS) practices into daily operations, enforcing zero-tolerance for unsafe working conditions to target a zero-accident rate.

Experience & Qualifications:

• Enrollment in or completion of technical training related to plumbing, HVAC, or electrical discipline; relevant certification or curriculum preferred.

• Knowledge of local, regional, and national regulations related to MEP systems; including but not limited to systems and operations compliance, permits, and licenses.

• Minimum 4 years experience working with HVAC, plumbing, electrical, or lighting controls systems.

• Ability to read and interpret MEP drawings, technical specifications, and associated documentation.

• Ability to handle and organize large amounts of data; proficiency with G-Suite (Sheets, Google Drive, Gmail) required; Salesforce and Slack experience preferred.

• Excellent communication skills; experience in working with vendors, internal team members, and non-technical customers preferred.

• Experience self-managing time and projects and working independently.

• Ability to collaborate with team members to solve sophisticated issues.

• Comfortable using ladders, familiar with basic tool operation, and skilled in using small handheld power tools.

• Ability to travel up to 25% within the region may be required.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $109,200 to $150,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.