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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Business Strategy Director will lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements. Partnering and collaborating directly with C-level customers, you will craft innovative, industry-specific and experience-led strategies which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Work with our key industry customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success.

The ideal candidate will bring technology-enabled, large-scale Business Transformation experience and knowledge of Travel, Transportation and Hospitality industry trends, maximising this credibility as a strategic advisor to our external and internal partners. Critical to the role is the capacity to think strategically about industry, business, product, and technical challenges as you drive customer efficiencies, cost savings, and quick innovation available on the Salesforce platform. You will possess strong facilitation and synthesis skills, with the ability to align diverse partners on a common path forward, ensuring Business and IT executives embrace joint ownership for results.

We believe the best industry strategists are those who obsess over the creation of customer and business value and will have a customer-centric and collaborative mentality, willing to commit to the customer, and will break down barriers to ensure customer success.

Responsibilities

• Provide Travel, Transportation and Hospitality industry subject matter expertise in order to facilitate credibility with our customers during the sales and delivery cycles

• Help position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch

• Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and milestones, and technology priorities

• Perform and distill customer, industry and end-user research to identify key client needs, customer expectations and experience-led business opportunities

• Identify enterprise business process/operations improvements to realize efficiencies and increase impact

• Craft innovative, forward-looking industry strategies which demonstrate the power of the Salesforce platform and transform sophisticated, global companies to gain competitive advantage and growth in their markets

• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives

• Help business and IT leaders embrace new digital operating models, governance strategies and a customer- and user-centric attitude and approach to decision-making

• Uncover future Sales opportunities to drive incremental customer value

• Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the client

• Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization

• Co-lead architecture sessions with internal team focused on industry specific business processes, which can include entire funnel from content creation, to distribution and licensing, and consumer lifecycle experience

• Cultivate solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles

• Contribute to the development of an Industry Strategy proficiency within Salesforce Professional Services, share best practices, advise and collaborate with peers
  

Requirements

• 10-15+ years consulting in enterprise-level technology transformation programs at Fortune 500 Travel, Transportation and Hospitality companies

• Deep industry knowledge in one or more of the following areas: Sales, Service, Marketing and Loyalty Management

• GTM support experience, including scoping, proposal development, RFP response, demos/presentations

• Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization

• Understands the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness

• Knowledge of the key business value drivers and success metrics typical of large-enterprise Travel, Transportation and Hospitality companies

• Ability to develop Industry POVs for the Travel, Transportation and Hospitality Industries that include identifying market trends, responses & solution offerings

• Ability to analyze and synthesize sophisticated information, working in situations where data may be absent or ambiguous and creative approaches are required

• Strong executive presence and presentation / facilitation skills, comfortable collaborating with and pitch to C-suite executives, including poised, confident objection-handling abilities

• Creative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a “start up-paced” technology company

• Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners

• Salesforce product knowledge and solution design

• Occasional travel (average of 30%), variable

• Degree or equivalent relevant experience required. Experience will be evaluated based on the strengths for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Our Investment In You

• World-class enablement and on-demand training - check out trailhead.com for a sneak peek!

• Exposure to executive thought leaders with a passion for living our values

• Clear path to promotion with accelerated leadership development programs

• Weekly 1:1 coaching with your leadership

• Fast Ramp mentorship program

• Week-long product bootcamp

• Sandler Sales Training

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

Visit salesforcebenefits.com for the full breakdown

*LI-Y

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $183,600 to $266,300.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.